Urban Sports Club 4+

Nice sports but app crashes all the time

The service/membership offers good benefits but the app just doesn’t work. Every time I try to open filters or the map area it crashes, and this impacts my ability to find classes and make use of my subscription.

Reactie van ontwikkelaar ,

Hi Kristy, 

Thank you for your review and the feedback. 
We are glad to see you like the offer and sorry to hear you are having problems with the app. 

Our product-team is collecting feedback and working on improvements. 
We would love to look at your case, could you send us a ticket number here? 
Important information ? 

Are you using android or IOS ? Have you tried to reinstall the app? 
Screenshots are always helpful  😉

Best wishes, and we are looking forward to hearing from you 
Your team from Urban Sports Club

The WORSE Customer SERVICE

It has been 2 months, they blocked my account and still is not solved

Reactie van ontwikkelaar ,

Hello Jane, 

Thank you for your review. We're sorry to hear about the issues you've experienced. We couldn't find an account under your name at this moment. If you have a ticket number, please provide it so we can look into this further.

We appreciate your feedback and will do our best to assist you.

Kind regards,

The Urban Sports Club team

Confusing App

I am used to one fit and USC app is a big mess. You can not simply book anything but sometimes need to use other apps, mail or phone to book courses. That is not very convenient and makes the scheduler useless as I do not have all the meetings in there so on top I also need another external calendar for an overview. Also cancelations are not quite clear. I am dissatiafied. Hope this app is just an MVP and will be improved soon. Please have a look at your sister app „one fit“, UX is very nice and its working as a single source solution.