Siddhartha BankSmartXP 4+

Sometimes even if it says session expired, or transaction failed while executing payment via app, money is deducted later on. Also, balance is always displayed in numbers by default. It would be better to have balance hidden as default and displayed only when required.

Dear sir/ma'am, we would like to apologize for the inconvenience. The balance can be hidden in the app. by clicking on the "eye" icon available next to balance amount. For further inquiry, please feel free to directly call us at 01-5970020 or email us at-customercare@sbl.com.np

If only I could give 0 stars!!! 8 out of 10 times, I try to make payment, it returns error response but the amount gets deducted! When I complain about the issue they reply that the transaction has already been completed. Faced too much problems because of that! Have to wait till the next day to proceed for the payment because the response we see is not the same in their end.

Dear User,
Thank you for sharing your valuable feedback. Siddhartha Bank strives to provide all of our customers with the best service and we are extremely sorry that, in this instance, we did not meet your expectations.
We have now updated the app and put forward our best efforts to resolve the issue. Your time is valuable to us, and we would be grateful if you would please share with us your experience by using the updated app and provide your feedback again in the form of rating.
If you have any other concerns, please do not hesitate to contact Siddhartha Care at Phone: 01-5970020 or Email: customercare@sbl.com.np Thank you.

Not able to carry out any transactions since app closes/ crashes upon clicking the Payment option in the latest update.

Hello! Greeting from Siddhartha Bank. Normally such error occurs if the financial role is not enabled in your mobile banking. Please confirm with your concern branch or you can call us directly at 01-4443410 or mail us your mobile number at card@sbl.com.np so that we can check the exact error.