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About us

Born 40 years ago, our company has been providing comprehensive assistance services to travelers ever since. Our global operations serve customers across five continents through our 24/365 multilingual call centers located across the world. Starting March 2018, Universal Assistance is part of Cover-More Group, the travel assistance and travel insurance division of Zurich Insurance Group.

In the event of a health mishap, legal problem, loss of luggage, passport or documents, a simple phone call sets into motion the most state-of-the-art assistance system.

What’s New

Version 4.1.1

We keep innovating in your wellness. We continue to improve our App to keep supporting you at all times.

Now you can request assistance and manage your medical consultation in a simpler and faster way: access the App, answer our triage and choose the referral you want.

This release includes:
- Mobile medical self-assistance service
- iCovid
- VIP Delay
- Virtual Assistant
- Medical telecare
- Click to call
- Online reimbursements
- My coverage
- Currency converter, translator and more.

App Privacy

The developer, Universal Assistance S.A., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Location

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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