Need help? Get the support you need for the Apple products you love — all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Find out how to manage your subscriptions, reset your Apple ID password and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.
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• Performance enhancements and bug fixes
Ratings and Reviews
Does the job but experience could be improved
Has a good chat function that connects you to real humans if you don’t want to (or can’t) call to resolve a problem. Assigns a job number automatically - great for tracking jobs.
Rating a 3/5 for the main reason that chats get cut off very quickly if there’s a lag in your response. This means you lose the person on the other side and have to start again with a new person. Quoting your job number speeds that up.
I resolved my problem after three chat attempts.
Hi everyone, I know that sometimes Apple Support may not be reliable. But it’s really the opposite! All the staff are so welcoming and kind to whoever they talk to, they give all the support they need. One of the staff even left me a voicemail saying if we could reconnect because our call got cut off. Normally staff never call back, but today is the best call of my life from Apple. It just gave me so much joy getting a message asking if I needed more support. I really advise that you use Apple support when you need it!
Thank you so much for all the help and support!
Absolutely friendly and helpful!
I never write reviews about an app unless I see or experience something great! This app is VERY useful if you are stuck or need help with your Apple device! The Apple team is very very friendly and interact politely! Best app in the Apple Store! I recommend this to all my family members and friends!
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Apple Pty Limited
- 35.8 MB
- Requires iOS 16.0 or later.
- Requires iPadOS 16.0 or later.
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- Age Rating
- © 2023 Apple Inc.
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