Apple Support 4+

We’re here to help

Apple

    • 3.6 • 76 Ratings
    • Free

Screenshots

Description

Need help? Get the support you need for the Apple products you love — all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.

Note: The Apple Support app and certain features are available only in selected countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be cancelled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at apple.com/legal/sales-support/applecare/applecareplus/. If you purchase AppleCare+ with Theft and Loss in Australia, your Terms and Conditions can be found at apple.com/au/legal/sales-support/applecare/applecareplus/au/tl/. See apple.com/legal/privacy/en-ww for the Apple Privacy Policy.

What’s New

Version 4.7.1

• Performance enhancements and bug fixes

Introduced in version 4.7:
• Added Arabic as a supported language
• Introduced the option to choose or modify your preferred contact number in Account

Ratings and Reviews

3.6 out of 5
76 Ratings

76 Ratings

New Zealand User (iPhone) ,

Does the job but experience could be improved

Has a good chat function that connects you to real humans if you don’t want to (or can’t) call to resolve a problem. Assigns a job number automatically - great for tracking jobs.

Rating a 3/5 for the main reason that chats get cut off very quickly if there’s a lag in your response. This means you lose the person on the other side and have to start again with a new person. Quoting your job number speeds that up.

I resolved my problem after three chat attempts.

_iiamuii_ ,

Absolutely friendly and helpful!

I never write reviews about an app unless I see or experience something great! This app is VERY useful if you are stuck or need help with your Apple device! The Apple team is very very friendly and interact politely! Best app in the Apple Store! I recommend this to all my family members and friends!

sweatcpin ,

Thank you apple support

My laptop was not turning on and shanelle helped me turn it back on and taught me something new. Nothing was working the battery didnt charge the laptop wasnt turning on but then its working better than new now and thank you shanelle

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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