Beam - Escooter Sharing 4+

Better than the rest

Easy to ride, start, park, lights are good at night for recreational use, scooter slows down in slow zone safely, speeds up in the most appropriate places, heaps around to use if just going up the road to shop,
Universal pass is my fav add on to this app. Can always find one charged with more than 50%. Use it at least twice a week during this lockdown. When going up hill at full speed for a person of my weight is slow but a little kick push for exercise never hurts haha

Good app, weak customer service

The app is fine, it works, and the scooters are handy.

I just called the customer service team for some specific technical information about the Beam Solo private lease program, following an email I received about it. The details in the email were vague and I couldn’t find any info online that covered what I wanted to know. I explained this to the rep who answered my call and he suggested that it would be best to get someone local to contact me, then asked which city I’m in. I told him, and he asked if I’d looked on the website for the info I was after (yep), had I checked out the app (yep), perhaps I should email the customer service team…

I called in order to avoid staring at my phone and tapping on the screen, then waiting for an indeterminate time for a response which is unlikely to answer my specific questions (coz it’s 2023 and chatbots, boilerplate responses, etc, are the thing now). Five minutes later, I’m no closer to an answer and I figured I’d just stare at my phone and tap out this review coz, you know, that’s what life is for in the 21st century.

Yawn.

Developer Response ,

Hi there, thanks for reaching out. You may head over to https://www.beamsolo.com/ for details about our rental program. There is also an option to write to us. We hope to see you soon!

Disappointed

Was a lovely app with reasonable pricing few years back with 70$ a month for unlimited rides, 40$ a week for unlimited rides and 30$ per 3 days. It was a very convenient way for me to get to work and a really good alternative to busses, but then over time they removed the monthly subscription plan completely, leaving me with only a weekly option. I thought it was kind of greedy on their behalf, but still somewhat fine to use the service on occasion. Now I’ve discovered that a weekly option was removed as well and there’s only a 3-day one left. It is like the pinnacle of greed in my opinion. Your service is pretty much useless now and incomparable to Uber and even local busses. Very disappointed. Removed the app from my device.

Developer Response ,

Hi CompSecrated, We're sorry to hear that your experience did not meet your expectations in terms of value for the price paid. Achieving the optimal pricing balance is an ongoing challenge, and while we strive to do our utmost, we acknowledge that there may be instances where we fall short. Your constructive feedback is valued and appreciated.