DHL Express Mobile App 4+

Love this app for the regular updates. But every time I try to give feedback I struggle to find the right place and feel like I’m going through an endless loop. But great delivery service and they follow my instructions which is most appreciated.

Thank you so much for your kind words, AuntyMel. We really appreciate you taking the time out to share your experience with us.

Just paid thousands to have 3 items shipped from the US to New Zealand. Items arrived in NZ after about 5 days which I thought was quite reasonable but after that it all went south, DHL NZ Express do not deserve the Express title. Items sat in Auckland NZ for over a month and if I wasn’t ringing them every few days to push them along god know how long they would have sat there. Over 6 weeks to get my items delivered. Totally unacceptable service for the price paid. Any requests or emails from DHL were answered in 3-4 hours. Often the only way I found out what the next step was, was by ringing customer service after seeing no action for a few days, I will definitely not be recommending or using DHL again.

Hi Customer,

We apologize for the inconvenience caused. For any service related queries, please reach out to DHL Express Customer Service via http://mydhl.express.dhl and navigate to "Help and Support" towards the top left hand side of the page.

Thank you,
DHL Express Mobile App Team

Had to check my parcel tracking today, it showed that it was shipped from the sender, arrived in the destination country yesterday, then showed it was being handled in another country today… I had to start a chat with DHL to find out why it was being sent away from the destination country it had arrived in, to find out that the updates do get muddled when pre-arrival delivery acceptance is cleared for a parcel. May need to think about how the app can be updated to reflect this and remove the confusion 👍🏼

Hi Scott82NZ. Thank you for your feedback. We are always looking to improve the app experience. You are welcomed to email us at dhlexpmobileappsup@dhl.com with any suggestion you may have.