DiDi Rider: Affordable rides 4+
Reliable rideshare service
Designed for iPhone
DiDi is the best way to travel, offering safe and fast rides across 28 cities across Australia and New Zealand.
Just download the app, choose a destination, find a driver and pay directly in the app. Whether you’re heading out with friends or need a ride from the airport DiDi can get you there safely, at a fraction of the cost. Let your dollar travel further with our everyday low fares and exceptional service.
Why choose DiDi?
Low Fares Every Day At DiDi we believe that ridesharing should be an affordable experience for everyone. That’s why we charge less for our service than competing ride sharing services. DiDi fares are consistently lower than other ride hailing and taxi services, which means you get to save more money to spend on the activities you love.
Fast & Reliable
We’ve got over 130,000 drivers at your fingertips across Australia & New Zealand, which means you can find a ride fast. Easily connect to a driver via the DiDi app in seconds and you’ll have a car at your location in minutes!
We’re committed to helping make every ride with DiDi as safe as possible. All our drivers have undergone extensive background checks, facial verification, vehicle inspections, ongoing monitoring & more. We offer world leading in-app safety features such as in trip check ins, phone number and home address anonymization, sharing your trip with trusted contacts and more.
Award Winning Rideshare
Aussies have rated DiDi the best ridesharing service in Canstar Blue’s 2020 review, giving it five stars over 8 categories, including reliability, customer service, cleanliness, value for money and more!
Our drivers get to keep more of your fare compared to competing ride hailing services, which means by using DiDi you also support the livelihood of local drivers. It’s a win-win choice for both you and your driver.
DiDi Rider Services Express:
Quick and affordable rides, up to 2 people.
Easy & affordable.
Max: Spacious and affordable rides, for groups up to 6 or extra luggage
Rideshare: Match with another traveler in the same direction and split the cost. Up to 40% cheaper than DiDi Express rides.
Delivery: Affordable, on-demand city-wide delivery.
Low delivery fares starting from $6.30 for 24/7 on-demand delivery.
Need help? Access https://australia.didiglobal.com/rider/help/ or email us email@example.com
- Various improvements and bug fixes
- Improved some page display details of product presentation
Ratings and Reviews
Drivers simply ignore you
I really want to like Didi but it's so painfully clear that their drivers are driving on other platforms like Uber at the same time and so when they accept your pick up drive right past you while dropping off other passengers.
If other platforms are superior for drivers why would I bother waiting 20 minutes for a Didi after having to cancel 2-3 when an Uber will arrive on time?
Rubbish and beware of they don’t give your refund
This is a rascal company, DIDI never gave me a refund, every time after I cancelled the trip, they never successfully refund, they wrote on the refund information that it would take 2-15 days to get the refund, so with the attitude of believing them, I did not keep asking, and the amount of each time was not very big. When I counted it up a few months later, there was more than $50 that had not been refunded, meaning that they had charged me for every unsuccessful trip. So I email to the customer support to solve the problem, but they said that I did not tell them in time that there was no refund, so they could not inquire, the solution is no way! I have emailed twice and they said I had not contacted them. I don't quite understand. Isn't it DIDI's problem that they didn't refund the customer? It is ridiculous to say that the time is too long and there is no solution.
I will never use DIDI again, very poor customer service, and everyone should be careful of refund failure.
No driver, but took the money out of our account!!!!
My son booked a ride with Didi, but no driver took the fare so the ride was canceled by DiDi, however they did a pre authorisation on his account and took $48. Their website says it’s down to our bank as to how long it takes for the pre authorisation to be removed, but that’s rubbish. The bank would tell us that Didi needs to relinquish their authority over the amount…. Other companies that pre authorise remove the authority straight away as soon as it’s not needed. Sort your act out Didi…. What if that was all the money he had and you couldn’t supply a driver and he was then left stranded without a driver and without any money???? We are unable to trust your service any more and would rather pay more for a service we can rely on that takes payment on delivery of service, not before and then let’s you down.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- DIDI MOBILITY INFORMATION TECHNOLOGY PTE. LTD.
- 303.6 MB
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
English, Afrikaans, Arabic, Bulgarian, Cambodian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Maltese, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, Zulu
- Age Rating
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2017 DIDI MOBILITY INFORMATION TECHNOLOGY PTE. LTD.