Family Island — Farming game 12+

I have been playing game for a while. Just tonight I bought some rubies and life aswell as the piggy bank as I was in level 24. It suddenly stopped and I was unable to get the game to unfreeze. I updated my software and teied to reopen the game and it went back to the beginning. I have literally lost my credits and Im now back at level 1! How did this happen? I spent about $40 and now its gone! Please tell me how to rectify this! Help!

Hello 👋 To restore your game you need to go to settings, link the game to Facebook/Google or Apple account and select "server". If you're experiencing any issues, please contact our support team: go to Settings ➤ Support ➤ Help. We'll help you to restore your game progress.

If you like to stare at games that freezes most of the time then this is the game for you.

I can’t compete with others when this game freezes all the time. You watch ads for energy . It plays the ads but when it get to the end of the ads it says “oops something wrong” and you don’t get the energy. Lost count of how many times that happened. I wrote to them multiple times but the only solution they came with is to turn the phone off and back on again. Lost count turning in and off phone when it doesn’t work at all. The capacity hold mostly rare things which you can’t get rid off. It’s taking so much space and I can’t get rid of it. How can that be rare when I got more than 600 emerald and more than 700 candles etc holding most of my capacity? And I don’t use those things often.I think we should be able to choose what we should keep even if it’s rare or not.

Instead of coming up with more challenges which I think they are fun. Family island should concentrate on fixing the problem.

Hello 👋 We are very sorry you faced such a problem! Please, contact our support through our website https://bit.ly/fi_faq and provide the details about your issue. Our support team will be happy to help you! Good luck!

Hi, Hi Melsoft I just would like to tell you little problem and what i think of the game. Firstly i loveeee the game, it is very interesting and i love that there is many things to do. And that is the tiny problem everything that you need to do is with energy. Which is understandable but sometimes it gets hard to play the game as it is hard to get energy sometimes. I have been playing this and I really got addicted to it but quite some time it really got boring because I will have to wait for more energy. I just wish that it can be a little bit easier to get energy to make the game even fun and players can continue playing with no problem. Like doing tasks when we can complete one task we can get like 20 energy to help keep on playing. But that just one problem which is great but seriously this is a great game, btw thats all PS-Continue being a great developer

Thank you for sharing your thoughts on Family Island. We'll take your feedback into account as we continue improving the game. 🙏