foodpanda: Food & Groceries 4+

Sometimes its hard to choose when there’s no photo on the selection and how big it is so much better if they put that option too. Thanks anyway.

I order regularly using this app in the Phillipines, it's been decent. Mang Inasal is a restaurant in Taal, I ordered first time on 4th December for a scheduled delivery. The delivery deadline was missed, there is no way you can contact foodpanda support. Only one way is to select you want to add an item and they will connect you to chat. I did this after several attempts to try to get in touch. They have no clue what is happen in and why the restaurant is not delivering. The guy offered me 60 peso as compensation, I asked my girlfriends father not to cook, and wait for the food, I made a fool of myself. Then the agent cancelled the order saying the restaurant is unable to fulfill. It was a very embarrassing and shameful situation. Having not learnt my lesson, today 17th December, I scheduled a delivery again hoping they had sorted out the issues. Paid and waiting, 30 minutes past the dead line and no news. Contacted support, the guy Adnan assured me he will expedite the order and promised he will get the food to us by 10:30, which is an hour later than the deadline. I agreed and the moment I closed the chat, the order was cancelled. This is not really acceptable.

This review is for the food panda service team in kuala lumpur, malaysia.
I have ordered quiet a number of times and 99% of the time there is a significant delay in delivering.
Their time estimates are way off and when questioned they blame it on “technical malfunction” when in reality they are just not able to deliver what they promised customers.
They have an on going promotion of free delivery until 6am. However when you order early in the morning, there is apparently an “overwhelming amount of orders” when the only restaurant available to order from is mcdonalds - ONLY ONE.
and then their excuse switches to “we have no riders available at the moment” why not just be honest from the get go and admit you don’t have any riders working at that hour?
in addition, it is ramadan so you can forget about receiving your meal whenever it is near breaking fast. one rider was just 1 min away before he decided to drift far away from my place in order to break fast on time. just one minute away from my place and 15 mins to go to breaking fast. i understand that majority of the riders are muslims but DO NOT PROVIDE SERVICE IF YOU CANNOT DELIVER!!!!!!
SIMPLE!!!
just be honest and explain that riders may not be available from 7pm to 7.40pm and definitely none after midnight!
so sick of food panda pretending they are on it to feed the hungry when they cannot even excel with the basics!!