GetYourGuide: Tours & Tickets 4+

Adi’s awesome guide to Uluwatu!

We had a fantastic time with Adi. We only booked the trip a few hours before the departure time so were a little worried, but found we had nothing to fear. Adi was at our hotel reception waiting for us in a nice cool air condition car, knew exactly where to get the best of everything from parking at the temple to making sure we had tickets to the show. He was even our security from the Monkeys after we saw one steal a girls sunglasses! He knew all the back roads to avoid the traffic and whisked us off to Jimbaran bay after the show. He dropped us safely back at our hotel. He was a great driver (we had seen some pretty crazy driving but felt completely safe the whole time with Adi). Lovely guy and would highly recommend this trip :)

Fantastic Tour Guide App

I was very impressed with Get Your Guide App. Easy to follow, gives very accurate details of Tour and how to get to the meeting place. I accidentally double booked tours paying with Credit Card and when I cancelled one, the money was instantly refunded. Another instance I was late for a tour and when I phoned the number supplied for that particular tour, I was told ‘no problem, we can fit you in the next tour’. Will definitely use this App next time I travel and highly recommend to all.

Cancellation of a booking

If you are gonna download this app please reconsider your decision because you will get scammed for very stupid reasons that don’t make sense.

We had a very negative experience with this app.
Their local partners does not provide enough information for the activities. This app made the “Not suitable for” feature for a reason.

We booked a quad bikes from their local partner and they only said, under the “Not Suitable for” heading, not suitable for children under 16 years old. When we went there the stuff at the quad bike place refused to go ahead with the trip when they knew one of us had a previous back injury and the other had covid-19 symptoms.

We have given this app the legal documents that prove we weren’t able to do the activity, yet they still didn’t give us a full refund for the fact that their local partner prepared the things for us that we absolutely didn’t use at all. We also let the app know that their partner didn’t provide enough information before they charged us big money (charged us $630 for 2 people and refunded $256,66).

So please please please stay away from this dodgy app, it is absolutely trash they only wanna make money and they absolutely don’t care about their customers at all.

Developer Response ,

Thanks for your review, momo6677. We're sorry to hear about your experience with our service. Please, send us your booking details at social.support@getyourguide.com from the same email address that you used to book the activity and we'll look into your case as soon as possible. Thanks!