Heartland Mobile App - NZ 4+

Banking designed for you‪.‬

Heartland Bank Limited

    • Free

Screenshots

Description

Banking designed for you

With over a century in the game, we know banking doesn’t need to be hard. We think you should be able to bank wherever and whenever you want. Our app can help you do just that. Don’t wait in the queue, you could apply for new loans or open a new account in minutes.

Personalise your account
• Notifications: get personalised messages with information, updates and promotions
• Text size: change the size of the text to suit you
• Log in: choose how you want to log in. Use PIN, touch or face ID
• Colour theme: choose between light or dark mode
• Nicknames: change your account names

Functional banking
• Open and set-up new accounts
• Make purchases with online EFTPOS
• Apply for loans and revolving credit

Other features
• Update your contact details in the app
• Automatic account lock when password is entered incorrectly too many times
• Get in touch with us securely through the app
• Reset your password, set up security questions and manage your password yourself

Say goodbye to banking being a chore. Download our app.

Need help? Get in touch at invest@heartland.co.nz or call us on 0800 85 20 20.

By downloading and using the Heartland Mobile App you agree to Heartland’s Online Services Terms of Use, as well as our Account and Service General Terms and Conditions and any other terms applicable to a relevant account or service. For full disclosure and conditions, please refer to our website: www.heartland.co.nz/about-us/documents-and-forms

What’s New

Version 4.4.0

You can now cancel your one-off future payments and transfers in the Heartland Mobile App.

Ratings and Reviews

3.7 out of 5
408 Ratings

408 Ratings

Mahurutanga ,

Needs term deposit maturity instructions

Good app but it is quite basic in functionality. I’d like to see the feature to change term deposit maturity instructions instead of having to send off a query to help staff. Other banking apps have this functionality which I prefer so that I can self serve and be more in control over my cash!

シーギリヤ ,

Frustrating…

Since Custer service Centre is so busy, I always try to do something through the app, it says I can proceed but it never does. I recommend you to fix those bugs. I always end up calling customer service and wait on the line for 45minutes.
For example, when I tried to refund money from my term deposit account, I put ANZ bank account number but the app said “invalid bank account number. Please put valid New Zealand account number.” I’m pretty sure I put correct number… Secondly, I tried to open another term deposit account through the app, it says “Please choose the Heartland bank account you would like to fund your term deposit from; “. I don’t have any other account, so I can’t choose anything. Then the app doesn’t let me proceed. It is such a waste for both you and us that the function is right there, but useless. The app itself is simple and easy to use, so… hope it gets better!

Developer Response ,

Kia ora, thanks for your review and for sharing feedback about your experience. Ngā mihi, Heartland Bank

JJNZ123 ,

Slow but provides basic functionality

Coming from ASB app, this is slow to load (iPhone 14). No ability to suspend cards or change PINs. Transferring from savings to revolving account takes up to two days. Transferring money from another bank to Heartland takes up to 2 days. Would be nice to see 2 hour transfers like major banks, and instant transfers within Heartland accounts. I do like faceID login, however this is not always the default, and sometimes you have to prompt it but touching the faceID icon to initiate a faceID log in. A good user experience is what drives happy customers, and currently this feels like an MVP product. Layout is great, and I can see the potential, however priority should be given to reducing delays and backend optimisation before more features are added. Good luck.

Developer Response ,

Kia ora, thanks for your review and feedback. Ngā mihi, Heartland Bank

App Privacy

The developer, Heartland Bank Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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