Welcome to New World’s online shopping app, a convenient way to shop for groceries. Shopping online is available in the North Island.
Why shop online with us?
• Shop on the go
Do your grocery shopping wherever you are and whenever it suits you, on your smartphone or tablet.
• Save time
Create and save lists so you can shop faster. Choose Delivery and we’ll bring your shopping to you, or choose Click & Collect to pick it up in store at a time that suits you.
• Enjoy freshness & quality
We will carefully handpick your order and select the freshest items available.
• Shop the local range
The product range is localised, to reflect what’s available in your selected New World store.
• Get more savings and rewards
As a Clubcard member, you'll enjoy instant discounts with exclusive Club Deals and get rewarded by collecting Fly Buys points or earning Airpoints Dollars™.
Start shopping today in three easy steps:
1. Download the app and register for online shopping
2. Choose when and how to get your order
3. Simply drag and drop groceries into your basket
In this release we have introduced a new feature to showcase products.
We have also fixed the view of stores when a Region is selected.
Ratings and Reviews
Helpful but needs improvement
The app is handy but definitely needs improvements.
I’ve found that every time I delete something from my order, it will delete other things randomly too, so I always have things missing from my order.
The weekly lists are sometimes helpful but I find Countdowns way easier. Having a favourites list that is made for you based on what you usually buy. It’s easier to pick out what I usually order rather than having to search for it.
The staff are great at completing the orders. Human error can be made which I don’t mind, but it is hard to make contact with the store if there is something that has gone wrong. Something on the app to contact the online team would be helpful.
Developer Response ,
Hi Mason, thanks for getting in touch. We'd really like to get to the bottom of the deletion issue, so please get in touch on 0800 463 996 or firstname.lastname@example.org so we can investigate further. We hear you on about the lists, it's something we will bring to you in the future! Thanks! ^BW
App and service need work.....
It is a lot of work, I have ordered twice and it would have been nice if there was an algorithm which either gave me the option of my previous buys or allowed me to enter in my list where those particular items would be searched for specifically. IOS app is a little slow on start up, takes 10secs to load.
Also the service of the driver and the fact that our shopping was not delivered on time, nor did I receive in that time a call that my delivery was going to be delivered after my initial selected time slot. After a complaint to your call centre I heard nothing back, although I was promised multiple calls, each time I had to ring. This customer service is very disappointing.
I have moved back to countdown delivery, I would rather support a NZ owned company, but not with that type of service.
Developer Response ,
Hi Tina, really sorry to hear the order was not delivered on time – please accept our apologies for the inconvenience.
The app does store your previous orders (under My Orders) and you can reorder items from a past order. Also, you can create your own lists (using My Lists) to help you shop faster.
Thanks for your feedback, we’re endeavouring to improve both the service and the mobile app - plus the online shopping website is coming soon.
You need a better app deign, this is bad
It's hard to know where to start. The need to activate GPS capability, the time consuming workaround if you don't, the small unzoomable unlabelled product selection pictures or one of the many other features requiring time and thought to work around. Navigation seems to have improved but I'm not prepared to put in any more effort.
I'm off to countdown, though I marginally prefer to use New World. This app and the website make access to information so difficult in comparison to the current Internet standard that you are damaging your brand.
Developer Response ,
Hi there, thanks for the feedback - rest assured that we have some great enhancements planned for the year, guided by customer feedback. Or you can check out our brand new online shopping website instead: ishopnewworld.co.nz. ^NG
- FOODSTUFFS (N.Z.) LIMITED
- 187 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 12+ for the following:
- Infrequent/Mild Alcohol, Tobacco or Drug Use or References
- © Grability Inc. Technology
Up to six family members will be able to use this app with Family Sharing enabled.