Metrobank App 17+

It says unable to process transaction, very complicated log in , why not connect with the old app log in details which was more convenient

Hi Michico1 , we're sorry to read about your experience. We have created a case under ticket number App20231106-170000EMS
. Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.

The app is very useful. I just wish we can tap/open the transactions and view more details in it (eg. Sender details, date, time, reference, etc) just like other bank apps abroad.

Hi i_yay_i. Thank you for your feedback. We've taken note of your ideas and suggestions and we will relay this to the team as we continuously improve the NEW Metrobank app.

Don’t know what happen to this mobile apps, I can’t open the apps been so long experiencing this problem you guys have to do something on your IT programer a very lousy service PROGRAMER.

Hi Bad Cinema, we apologize for the inconvenience that it caused you.

Please note that there could be system issues during your log in.

As of now, there are no reported system issues. We advise you to attempt to log in again.

Here are some troubleshooting steps you can take:

1. Switch Networks: If connected to a public Wi-Fi, try switching to a secure, private network.
2. Restart Device: Reboot the device to refresh network settings.
3. Update Application: Update the application to the latest version, as it may contain fixes for known issues.
4. Clear Cache: Clear the cache and data of the application to eliminate any potential conflicts.

If the issue remains unresolved, please don't hesitate to contact our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) for assistance. Thank you.