My Southern Cross 4+

Southern Cross Medical Care Society

    • Free



Faster claiming, virtual member card & more.

With the app:
• Policyholders can make claims
• Members can make approval requests for healthcare services*
• Get outcomes of approval requests*
• View your benefit balances
• View and use your virtual Member card
• View previous claims and get updates on statuses
• Get outcomes of prior approval requests*
• Access real-time ultraviolet (UV) conditions using your location
• View and redeem member offers

To use the My Southern Cross app you need to be a Southern Cross health insurance member and be registered for My Southern Cross. By claiming through the app you agree to receiving communications online in My Southern Cross. * Except for members on the HealthEssentials plan.

By installing the My Southern Cross app you confirm to have read, understood and agreed to our Mobile App Terms of Use and our Privacy Statement In particular, you agree and understand that your eligibility for any benefits you view or claims you make using the app are subject to your current policy terms and conditions.

What’s New

Version 2.18.12

This release improves the update contact details functionality and fixes an issue with notifications displaying in a random order

Ratings and Reviews

2.2 out of 5
198 Ratings

198 Ratings

Ferazzle ,

Why allow biometric if you just kick people out?

There’s a huge amount to like about this app, but when the basics fail it hurts the whole experience. Why do you prompt people to set up Face ID and all that jazz, then frequently pop up with “your session has expired” and force password, then setting up Face ID all over again? Please please please fix this. If I’ve enabled Face ID my session should not frequently “expire” that’s madness.

Shellandmattscrafton ,

Great if you don’t change policy holder

Excellent app making life easy to claim. The problem for me is when there is a change in policy holder, as there is an inability to log out of the app and log someone else in. Especially when all member information remains the same. It’s a PAIN. Have even deleted app and associated date, and reinstalled. We now can’t use the app and need to revert back to paper based and pay postage every time. Time & resource waste.

Mattforest ,

Can’t even log in

Downloaded the app, tried to log in, and couldn’t because of an apparent connection error. This is despite the fact that I’m definitely connected and every other app on my phone can use the internet just fine.

To add insult to injury, the developer response was to tell me to email the mobile app team. I promptly did so, only to be given an automated response telling me that the mobile app team “only accepts messages from people in its organisation or on its allowed senders list” This is a bit poor to say the least.

Developer Response ,

Hi Mattforest,
Thanks for bringing this to our attention.
Would you be able to send us more information on
This would allow us to investigate this issue further.
Clara - My Southern Cross team

App Privacy

The developer, Southern Cross Medical Care Society, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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