Faster claiming, virtual member card & more.

With the app:
• Policyholders can make claims
• Members can make approval requests for healthcare services*
• Get outcomes of approval requests*
• View your benefit balances
• View and use your virtual Member card
• View previous claims and get updates on statuses
• Get outcomes of prior approval requests*
• Access real-time ultraviolet (UV) conditions using your location
• View and redeem member offers

To use the My Southern Cross app you need to be a Southern Cross health insurance member and be registered for My Southern Cross. By claiming through the app you agree to receiving communications online in My Southern Cross. * Except for members on the HealthEssentials plan.

By installing the My Southern Cross app you confirm to have read, understood and agreed to our Mobile App Terms of Use and our Privacy Statement In particular, you agree and understand that your eligibility for any benefits you view or claims you make using the app are subject to your current policy terms and conditions.

What’s New

Version 2.16.4

Life Insurance: New limited time offer.

Ratings and Reviews

2.7 out of 5
96 Ratings

96 Ratings

Ted&Bear ,

Unhelpful if you change Policy Holder

Was an excellent app, however after changing policy holder I am now unable to claim nor is the new policy holder. As I am the primary user this makes things difficult and time consuming having to manually send through paper work just for a claim. Such a waste of time and not impressed that this app cannot update in all areas especially with the new policy holder details.

Shellandmattscrafton ,

Great if you don’t change policy holder

Excellent app making life easy to claim. The problem for me is when there is a change in policy holder, as there is an inability to log out of the app and log someone else in. Especially when all member information remains the same. It’s a PAIN. Have even deleted app and associated date, and reinstalled. We now can’t use the app and need to revert back to paper based and pay postage every time. Time & resource waste.

*jessibelle* ,

App in itself is useful, but....

Every time I go to use it, every few months or so, the app has been updated and I have to find my user details again to log in, as my fingerprint is no longer accepted. So annoying. Please keep us logged in when updating the app!

Developer Response ,

Hi Jessibelle,

Thank you for bringing this to our attention, we apologise for any inconvenience you have experienced.
We would love to get more information about the issue you're having. Would you please send us more details at We will get in touch with you asap.

Thank you,

Kind regards,

My Southern Cross team


Southern Cross Medical Care Society
121.8 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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