My Telstra 4+

Why do you need to have your device trusted all of the time. The “am I a robot” verifications are ambiguous some of the time. I’ve had a credit sitting with Telstra for the last 5 years for a broadband account I used to have but now I only have prepaid phone, why can’t I request a refund through the app? When using the help section it directs you to make contact via phone only, then you’re put on hold for a long time. Mainly Telstra is annoying, app isn’t too bad.

Hi There, Thank you for reaching out to us. We're here to help! If you need assistance, Please message us in the My Telstra app.
Head to the Get help tab and select the messaging icon on the bottom right corner of the screen. Our team can investigate this for you. Thanks, Sweeney

I changed to monthly plan
The mobile number they gave to set this up is still showing up

Today I rang Telstra the problem proving very difficult as it is not my original number that I was promised would be all good!

Today whilst sorting this out as they said they can’t authenticate me, I am in isolation and in Kununurra where coverage is poor.

I have now been on the phone close to a hour and still not sure it will be sorted 😳

Hi there, sorry to hear that you are having difficulties with your mobile order. We're here to help! So that we can assist, head to the ‘Get help’ tab and select the messaging icon on the bottom right corner of the screen. You can also head to our website tel.st/szatb there are some specific support options which you can pursue. Thanks, Han

Barely let’s me sign in before the crashes. Or sometimes the app starts loading and then crashes.

Hi there, sorry to hear that you are having some difficulties signing into the app. We're here to help! If you have already tried reinstalling the app, and logging out and back in, please get in touch with our team via tel.st/MyTfeedback so we can look into this for you. Thanks, Han