NETGEAR Orbi - WiFi System App 4+

Setup & usage

Extremely easy to setup via the App. Provides great coverage for a 2 level house. Can’t differentiate between multiple iPhones in device history. Even the Mac addresses (of theses devices) are different. Armour security free trial works well and did come up with a security alert, so I guess it works. Orbi Parental Control requires a subscription. Would be nice to have more free features. But all in all, a good product. User Guide is very lengthy. Too much too read, hence it took me a yr to actually set it up. haha. Giving it a 5 as it is working well for me so far.

Awful

Another update to my 750 and the entire network crashes. Same thing every time and after rebooting a minimum of five times, lost satellites and devices that can’t connect you just do a hard reset and regret ever owning an orbi product. If I felt inclined to spend another grand on routers I’d replace these and never look back. Orbi is simply a terrible app with minimal function, and a lot of promotion that supports a device that belongs on a scrap heap. How Netgear still sells this thing is beyond me, the reviews on their website are fakes for sure. Update. A few months on an nothing has improved, every update seems to require a factory reset, the performance is mediocre and the app despite near bi weekly updates is still basic and terribly limited. I still wish I’d got any other option, literally anything but Netgear orbi. Update july 23: performance improvements and app is getting better but issue remain, every firmware update crashes devices which then require multiple reboots and full reset to get back up and running. Remain unimpressed - for the money this should be faultless and Netgear should do far more testing before releasing updates to the hardware. Still wish I had not wasted over a thousand dollars on this rubbish.

Armor features are buggy for iOS

Useful app for initial setup and for day to day checks and observations. But there are long standing bugs or issues: The speed app results differ dramatically from the Speedtest client on the desktop or phone, but at least they are consistent, and I suspect this is caused by it not allowing you to select an appropriate server from your ISP (no indication which server is used). The Armor Security feature doesn't recognise that Bitdefender is installed and running on iOS devices, and thinks notifications are disabled, resulting in meaningless lower security scores. It thinks smart devices are eligible for Bitdefender when they are not, and there's no feature to whitelist or exclude devices such as work devices where you're permitted to install Bitdefender on them.
These issues have been raised numerous times in the community forum and as support cases over the last year. Room for significant improvement.

Developer Response ,

Hello Jeffitcp,

We appreciate your feedback and we want you to know that your experience is important to us. We'd like to help get this resolved for you. Please contact us directly at netgearteam@netgear.com with more details and Support Case #.
Regards,
NETGEAR Team