RAYVOLT EIVA 2.0 4+

Great bike let down by abysmal software app

1) you get different options from the app depending upon which mobile phone you use; an iPad gives another set of options..
2) when you enter the location/ country (New Zealand), you can select it but not return to the main menu. You have to select ‘Standard’.
3) if you have a software problem, or loads of them as it happens, in order to rectify them you need a passcode; this has to come via the helpdesk and two issues then arise:
3a) on my iPhone I cannot submit a query or request for assistance
3b) I managed it eventually on my iPad. Once. I couldn’t send a further request.
3c) 47 hours later and still not a squeak out of Rayvolt.

So I’m left with a $9000 electric bike, stuck in the garage which won’t go due to software issues which can’t be resolved until Rayvolt finally get around to replying to my request for help..

This is my second Rayvolt Cruzer and this app was terrible first time around, my last Cruzer was about four years ago.
I thought they might have resolved the issues by now, hence buying another Cruzer, but if anything the problems have got even worse.

Great bike but VERY disappointing in terms of support from Rayvolt (the dealer was brilliant though) and a substandard app.