Shopify Inbox 4+

Live chat for your business

Shopify Inc.

    • 4.7 • 279 Ratings
    • Free

Screenshots

Description

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app.

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS


Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations


SHOP APP
Let customers contact you from the Shop app.

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FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com


Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

What’s New

Version 8.22.1

Bug fixes and improvements

Ratings and Reviews

4.7 out of 5
279 Ratings

279 Ratings

bhato ,

Messenger

Looks like it is going to make my life lot easier to track all my messages.

cmscssben ,

Needs email forwarding & other features

Decent app however, it needs a way to forward an entire chat to a colleague for follow-up via email - especially for older customers (who have money). Also, depending on how a customer enters their email, Shopify inbox may or may not link it to the chat and annoyingly, you can’t tap and hold an email within the chat to copy it - so you literally have to write it down on paper! We also need a way to manually link an email to a chat when we recognise the customer so the chat list is more practical. Also, there doesn’t seem to be a way to bulk close multiple or all chats. Also, when a customer leaves the chat, you often have to answer a lot of questions in a longer chat or customers will get multiple emails which is annoying for them. The problem is that longer responses push the send button under the keyboard so you can’t send the response as one email! And finally, the app displays a day/date for each exchange within the chat but we find ourselves also needing to see the exact time of an exchange within the chat as well.

Developer Response ,

Hi. Thanks for using Shopify Ping on iPad. If you update to the latest version of Shopify Ping (2.0.1) it's fully compatible with iPad and no longer runs the iPhone version of the app. Don't hesitate to reach out to Shopify Support if you have any questions.

robotexplosion ,

Missing a lot

So, I think this could be a good thing, but there’s no way to block spammers from messaging and delete their conversations! I feel like this is really important as I get a lot of spam and thought the Shopify chat would block that better than other chat apps on Shopify. It’s new, but there is still a way to go until it’s 5 stars.

App Privacy

The developer, Shopify Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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