WHAT’S NEW:
• Full control over sessions
To allow your partner to connect to your device, simply enter the code they provided into the ‘Join Session’ box. You control access to your device and end the session whenever you choose.
• Easy for your eyes and your battery
You asked, we listened. QuickSupport now features dark mode for a more comfortable experience and better battery life.
• Rotate your screen with ease
Vertical or horizontal — the app adapts seamlessly to your preferred orientation.
• Get onboard quickly
Discover all the new UI features with our guided tour, making it easy to get started.
• Improved transparency
Connect only with users you trust. The app will provide you with user details, such as name, email, country, and license type, so you can verify the identity before granting access to your device.
The QuickSupport app by TeamViewer allows you to get instant IT support for your iPhone or iPad.
In just a few easy steps, QuickSupport enables your trusted remote partner to connect to your device to:
• provide IT support
• transfer files back and forth
• communicate with you via chat
• view device information
• adjust WIFI settings, and much more.
It can receive connection requests from any device (desktop, web browser or mobile).
TeamViewer applies the highest security standards to your connections, ensuring you are always in control of granting access to your device and establishing or ending sessions.
To establish a connection to your device, you need to do the following:
1. Open the app on your screen. Connections can't be established if the app is running in the background.
2. Share your ID with your partner or enter a code into the ‘Join Session’ box.
3. Accept the connection request every time. Without your explicit permission, the connection can’t be established.
QuickSupport is available to install on any device and model, including Samsung, Nokia, Sony, Huawei, Lenovo, Honeywell, Zebra, Elo, MobileBase, Fujitsu, Philips, Hisense, Doro, TCL and many more.
Key features include:
• Trusted connections (user account verification)
• Session codes for fast connections
• Dark mode
• Screen rotation
• Remote control
• Chat
• View device information
• File transfer
• App list (Start/Uninstall apps)
• Push and pull Wi-Fi settings
• View system diagnostic information
• Real-time screenshot of the device
• Store confidential information into the device clipboard
• Secured connection with 256 Bit AES Session Encoding.
Quick startup guide:
1. Your session partner will send you a personal link to the QuickSupport application. Clicking the link will start the app download.
2. Open the QuickSupport app on your device.
3. You will see a prompt to join a session created by your remote partner.
4. When you accept the connection, the remote session will begin.
Thanks TeamViewer for making this app available for free for personal use. I’m supporting an elderly blind parent with an iPad and using apples accessibility option. It took me a while to realise I could only view my mother’s screen and not remotely control it (apple rules apparently). I would be happy to help refine you accessibility options if interested as some of the sighted features don’t work as well in VoiceOver mode which is important for blind folk. But thank you very much as this is the only app I have found that can do this on an iPad.
Start broadcast not working
dempson
The new feature to start a broadcast from within the chat doesn’t quite work yet: it saves a screen recording to the camera roll and doesn’t offer any option to choose the app. The old method of using control centre and choosing TeamViewer is ok. iOS 12.0.1 limitation or app bug?Otherwise seems to work like version 13.
Useless in free version
Kit Hunter Gordon
This is supposed to share your iPad screen with someone using TeamViewer. It connects fairly well but keeps cutting out after a short period of time if the viewer at the other end is using the free version. The free version is supposed to be fully functional for private use, but is clearly not. This problem makes the app useless for its purpose and a wasted a lot of time fruitlessly troubleshooting. Nice concept but one to avoid.
Confusing
dmfieoxmc
Well when you download this it gives you a pairing Id which u need to enter on your pc, but the website they provide doesn’t have the paring page which on the app it shows there supposed to be a page showing Partner ID.
- Improved how the content of the Log File interacts with the Settings sidebar in Liquid Glass.
- Fixed a bug where the request to enable screen sharing was not shown.
Version 15.77.1
The developer, TeamViewer Germany GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
