Uber - Request a ride 4+

1. Uber customer service is worst as if your account is hacked and someone else is using it than you can kiss your money goodbye.
2. Basically uber saying to their customer that it's not my problem.
3. There is a way of emailing them but that team is also another star in their customer service team as you have to open a query and email it to them what they do is even the query is not solved they tag it as solved and close it.
4. Best part is there response time on email. It seems like by sending emails to their customer service team you are disturbing them as they respond in ages.
5. My suggestion is to use a local taxi or cab service as they are a bit expensive but more reliable. It's better to be safe than sorry.

I am very disappointed in the poor quality of service and customer support that Uber offers. I used to think standard taxi services were the worst but honestly, Uber takes the win as the worst app & service ever made in history! My rage comes from the mere fact that Uber drivers can literally cancel your ride without even picking you up and still have you charged a fee and what makes that even worse is that the app is not very clear on how to lodge a complaint or request a refund. There’s literally no customer support number to call and if you do manage get a refund, it isn’t an actual refund at all, it’s not even a full refund of what was charged and you are only refunded with something called Uber Cash to go towards your next ride which is so outrageous! Most of the Uber drivers purposely take you the longer way to your destination so that you get charged more, they don’t operate early hours of the morning, they spend a lot of time sitting in one place talking to other Uber Drivers while you’re waiting for them to pick you up. Some of these drivers reek of alcohol and cigarettes and most likely shouldn’t be driving. They lock you inside of the vehicle even though you’ve already been charged for the ride and most of them don’t even reply to your messages or answer your calls. Honestly the worst app & service I’ve ever experienced!

The app is very poorly designed compared to NZ alternative Zoomy, or even to Ola. Before a ride is even confirmed, your credit card will be charged the full amount - and if you cancel the ride, there’s no refund. The app doesn’t tell you this, and misleads you into thinking there’s been no charge as it shows that $0 was billed from within your ride history in the app. But checking your credit card shows they’ve in fact taken the full amount and never refunded it.

This happened to me at Wellington airport. I put in my trip and nearly $30 was immediately charged to my card. After I stood in the freezing cold for at least 5 minutes and finally got tired of the perpetual “looking for your ride” message, I cancelled the trip and went and got a regular cab off the rank. The app tells me the cost of the trip was $0 - my bank shows the amount they charged was never refunded after waiting nearly a week.

Uber lost around $5 billion in the last quarter, but lying about how much they’re actually billing to their customers credit cards in order to make up the difference seems like particularly sociopathic behavior, even by the low ethical standards of American tech companies. Avoid the app like the plague and use Zoomy instead.