Took me 4 phone calls for a single transaction and WU keep on saying that the money I have transferred was not cleared by the bank. Lots of rubbish. Improve your app, make it more consumer friendly and give them the option to cancel or change transactions. Too much time wasted on doing unnecessary phone conversation and train your representatives to be more helpful not leaving you to sort things out or worse ( in my case) blaming the customers that they have done it the wrong way. Well, if you could improve the app we won’t have that issue. We can’t even write the receiver’s address in your app, how silly that can be.

Tried sending money overseas and we keep on getting an email saying transaction got cancelled due to technical error. Money deducted already and when you call customer service, they are very rude as they try to talk you over when you try to ask questions and explain issues to them. They will say it was the bank who cancels the transactions. There was also a time when i sent money overseas and an email arrived saying transaction declined but my family received the money, no email confirmation or whatever. I also got an email where it says profile has been updated and when i called customer service to tell them that I did not do any profile updates and asked why I got that email, they just told me to leave everything as it is. No answer as to why I got an email regarding it. WU why bother put “contact us” when your customer service are either: a. hard to contact and b. rude and c. unable to solve issues.

I dont usually give away my details to anyone, i was skeptical when I was filling in the registration details from the app. Provided everything, credit card details, billing details, where I live, my picture and all they needed and they allowed me on the app to make a transfer, only to have gotten transaction cancelled without reason, i bet its due to it showing in the app i am not verified despite passing all the verification details. And they telling me to make another transfer. Seems soo dodgy. I had to block the credit card that I provided them. I will call my bank tomorrow to reissue me another card so they wont take money from me. Confusing, deceptive and not reliable so I had to deactivate. I’m not even sure if this is a real Western Union. If they are, they made themselve dodgy with these whole experience process I had with them! Super dissappointment.

Reading previous one star reviews, I have had similar issues. However 95% of my transactions have been painless, but when it goes wrong it’s definitely a 0 out of 10 service. Messaged that transfer was cancelled because of technical difficulties and money would be refunded into my account. Two months and three phone calls later I now have to find an agent who has the cash to refund me. Last time this happened it took a visit to five agents before I found one who actually had the cash on hand. Very much a case of we can take your money, but we don’t really want to give it back if things go pear-shaped.Still using but always with a suspicious feeling it might go wrong.