Advance - Salary on-demand

Ratings & Reviews

  • 2.6
    out of 5
    184 Ratings

  • Failed transaction & poor customer service

    T A T S

    Me and my colleagues at work did try to borrow some funds, but it failed and the available credit just went away. Of course we didn’t receive it. So, what happened? We’ve been trying to reach the customer service but the only response we get is to make sure that our bank details are correct, but it is! They said that they will get back to us after 1-2 business days and if the issue is still not resolved, but it’s already the 4 business days and we haven’t anything from the customer service. PLEASE FIX THE ISSUE…

  • Okay

    The_Fox27

    The app is good enough and easy to use. But their approved balance or credit is somewhat low compared to other competitors like Home Credit or Bill Ease. But credit is credit so okay for now.

    Developer Response

    Hi there, thanks for your review. We really appreciate your feedback. If you have any questions on your credit line, our team at support@advance.ph will be more than happy to help. We also have some new features coming soon so keep an eye out! For any additional requests or feedback, we'd love to hear from you at product@advance.ph.

  • DISBURSEMENT

    Frenssecka_290

    Hi, my concern here is before eventhough I have an outstanding balance on the app but Im still qualified to reloan again the credit I have. Sadly, now that your system is updated again and again, I really dont like your policy that my account is on hold. Like its not the right thing if ever my account is hold because I have outstanding balance that i need to pay. So, I dont have a choice that I will wait for my next pay for this to deduct on my payslip. Im hoping Im able to reloan again once I already paid...

  • CUSTOMER SERVICE IS SLOW

    ThisAintGelo

    Ive been requesting for a password reset since this morning via phone number because thats the one that is registered to my account but I didn't receive any password link up until now. Also tried to reach out there customer service by sending email but up until now no response from them I even sent a message through their facebook page but same results I didn't reveive any response from them. Hays

    Developer Response

    Hi! We're really sorry to hear about the trouble you've been having with the password reset and for the delay in our response—that's definitely not the experience we want for you. Please know that we take this seriously, and we’d love to help resolve this as soon as possible. Kindly send us an email to support@advance.ph with your registered details so we can look into this right away. Thank you for your patience!

  • Growing going-gone?

    Gigigigibabybabybabyyy

    The app has been less efficient since their so-called “upgrade” and now, I’m left hanging waiting for Oct. 20 since they said there’ll be an update by then AGAIN. What a waste! Your update really just was for nothing! When will it end? When will the users be able to take full advantage of your offerings?

  • the app is a Joke!

    Bliss0406

    Your app is a joke! After waiting for the account to be verified, credit amount displayed is useless because of the internal system update that you never really addressed! Just inform people that you do not have funds and stop getting our information for a complete waste of time