Angel's Pizza 17+

I ordered at 3pm and expected to be delivered at 4pm but then my order hasn't arrived after 2 hours of waiting. I reached out to their customer service and sai that they haven't confirmed my order trough their app, after calling at 4pm it was just then my order has been confirmed. They said that it will arrive before 5pm, and by 5pm I followed it up again but they said that my order has just been confirmed at 5pm. POOR APP AND CUSTOMER SERVICE.

We ordered pizza in Commonwealth Batasan branch to celebrate our team’s success, on the app it said ETA is 7:15 but when the cs called to confirm the order she said ETA is 7:20 so my manager approved on that. Then 7:22 came and someone called we hoped it is the delivery guy and we’re correct but unfirtunately he called only to say that he’s about to come and he’s not yet on the way saying 20 mins more for delivery. Guess what he came exactly 7:59. Now none from our team can’t eat it since the lunch time is already up. Delivery charge is not acceptable for this but guess what? The cs we’re trying to reach out won’t answer. So poor service.

First time to use the app when ordering food and I got the worst experience. There is no tracking on the app, i selected the nearest store but my order was processed on a different store. There is no eta of the order and there is no option on app for additional instructions about your order. There is also no option on app where you can place feedback. I place my order 10:30 am, no notification was sent on my phone and i had to call hotline twice before they process my order and had to wait for more than 3hrs while it only takes less than 30 mins travel from the store to my place of delivery.