Lalamove - Deliver Faster 4+

Commendation for a rider

I’ve read a lot of negative feedback comments about your company’s riders. I’ve had my fair share of experience. However, there’s one particular rider who went above and beyond for me as a customer. I bought live fish from the capital region and had to have it posted to me up north through bus delivery. The bus line was quite fussy and didn’t accept the delivery anymore since it was beyond their cut off time. Your rider did his best to negotiate with the said bus line to no avail. He took home my livestock and took care of them. He even woke up early and drove to the bus station to have it shipped early! He’s very reliable, friendly, and did something out of his scope. I truly commend him for going the extra mile. I wish you all the best, Jesus S. Hope to transact with you again in the future. May you be a good role model for your fellow riders. Kudos to you, kind sir. Much obliged for you excellent service!

Difficult to Use

The app is not convenient to use. I needed a vehicle that could transport a queen-sized bed but biggest vehicle they can provide in the app is only FB/L300. Customer service mentioned that there’s an option to book for a truck that can carry 1,000kg up, but it’s not showing in the app. Tried chatting again customer service that it’s not there but instead s/he didn’t seem to understand the issue that it’s not showing in the app. And no instructions to do so. Also, setting the address is difficult. App is not flexible on selecting residential addresses and requires us to really pin a certain location or else it won’t go. Not all residential addresses are detected in the map. If a user is only booking for someone, not all can pinpoint the exact location. Instead, user will be forced to pin a location near it and just add comments. Also, the cancellation expiry period is so hassle. It requires user to call customer service hotline and intros talks very very slow. Bookings could be for emergency reasons and it seems to take forever for the talking machine to finish the introductions. If we want something cancelled, I suggest placing a longer period or at least include a prompt that cancellation will expire soon. I just booked mine and was exchanging messages with the driver and agreed to cancel it coz load won’t fit the vehicle but cancellation expired immediately. Hope you guys can fix these issues.

Improvement

I so so so so so love lalamove but there are things that bothers me, the app keeps on crashing though I do have a strong internet connection, and almost all of the drivers ask me where exactly my location is when I pinned my place properly, but all in all I super recommend the app especially for lightweight and asap deliveries. I love the part where you'd put the pick up location, name and number alsooooo you'd put drop off location, name and number too!!! Aint that a good thing??? Well I do sell milk based products, and it helped us really well when it comes to delivering the products! But I do hope you have a section where in you'd put what the thing is to be delivered. So it would be less of time for drivers to ask and for them not to forget. Thank you so much lalamove!

- Milk Based PH

Developer Response ,

Hello Milk Based PH! Thank you for the kind words. We promise you that we will continue improving our services because of you and the many people who believe in us. We wish you and your business all the best. :)