GCash 17+

Almost everything is smooth except for three things that i had experienced; the first one was i purchase a load amounting to 100 i received a text message that it was an error but gcash deducted the 100 on my balance and it never returned next i was trying to pay my electric bill through pelco2 and i keep on getting an error of invalid account number wherein last month my transaction went smoothly with the same company and lastly i was trying to cashin my remittance through moneygram and the only options are to provide the amount and the control number i did that and was getting a pop up stating that i need to provide the sender name and receiver name but there is no option for me to type that hence, i tried it again same error and on the fourth attempt i receive a pop up error stating that the control number is wrong and that my account specific to the cashin through remittance is locked out due to mulitple invalid attempts like what the heck. Tried to call 2882 and it is totally useless contacted the gcash care and there is still no respond. I hope there could be a person that i can easily talked to with the issues that is going through with the app and my activities through it.

2 weeks ago, all of a sudden I am unable to access my GCASH. I thought it was just because I went to a remote area where internet is really slow/poor. After I have good internet connection I am still unable to use it. I ensure that my internet is okay, GCASH app doesn’t have any update. I uninstall and reinstall it. Restart my phone and all I can do on my end. Still same thing. I still have funds to it. So then I decided to contact customer service. The 2882 is unable to reach and leave me no choice but to contact via help support. They mentioned that they restricted the account and they asked me all my government issued ID which I provided. They even asked me to take a selfie of those ID Together with the Simcard that I am using. A screenshot of the phone number as a proof that it is inserted in my phone which I was able to provide all of them. When I asked them what’s the violation and I asked them many times they are unable to answer it. For the past 2 weeks I keep on doing follow up and they keep on telling that they are working hand in hand? How ironic to tell me hand in hand where in they will only respond to my email after 2 days when I asked for a follow up and they even don’t know what I have violated. This is so frustrating and customer service is VERY POOR. I Have funds there and GCASH is clearly getting my HARD EARNED MONEY. Do not install it

I had an unauthorized transaction from my gcash app and they took all my money. I disputed it and told me that they cannot return ut because the transaction wa AUTHORIZED. As expected. I have known so many people that had the same issues as I did, and in some, larger amounts, and they too get the same reply from you. Have you seen you reviews online? More specifically about this issue? Never have I ever came through merely one review/comment where you provided resolution to one of your subscribers that had the same issue as mine. ALL, and I mean all of them got the same unresolved issue as mine because you, chose to turn a blind eye that your company’s name and logo’s and app are compromised and are being used to scam subscribers like me. You never retirned all of our money though you know that we have been scammed! I mean why would I waste my time disputing 3000 if I authorized the transaction? Does that make any sense to you at all??? What’s worse, it has not only been happening to me, but to so many people I know and YOU chose to ignore these issues. Oh well. Take my money, for all I care. But I will tell my story to everyone I know and I will warn everyone I know most specially those who use your app and that how bad your customer service is. That you NEVER ever provide any resolution to your customers!