Screenshots

Description

The Globe At Home app is a convenient tool to help monitor and manage your Globe At Home Postpaid Broadband and/ or Globe At Home Prepaid Wifi account.

With this app, Globe At Home Prepaid Wifi customers can easily:
• Check prepaid balance
• Track data usage
• Top-up or Share-A-Promo to your Prepaid Wifi account

If you’re a Globe At Home Postpaid Broadband customer, you can also manage your account with this app, through the following features:
• Pay bill online
• Track data usage
• Purchase Volume Boost for your plan

Note: Using the Globe At Home app will consume your monthly Globe At Home data allowance and/ or your Prepaid wifi load. Mobile data charges may also apply.

FAQs

Who can use the app?
Anyone with a Globe At Home Prepaid Wifi and/ or Globe At Home Postpaid Broadband account can use this app.

How do I begin using the app?
After downloading the app, proceed to install the app on your device and follow the displayed steps for verification. Afterwards, please nominate a PIN to secure your account.

I have multiple Globe At Home Broadband accounts. Can I enroll all of them in the app?
Sure! But you'll need to log out first and then go through the account verification process every time you want to switch accounts in the app.

Can I use multiple devices for one Globe At Home account?
Multiple devices can download the app to access a single account, but each will have to go through the security verification process.

I can’t log in/I’ve forgotten my PIN. What can I do to access the app?
Under the prompt to input your pin, you can click on the “Forgot your pin” option to restart the verification process and create a new pin for the application.

I’m not receiving my PIN for verification. How can I verify my account?
The mobile number and/ or email linked to your account may not be updated in our records. Please try a different verification method, or call (02) 7-730-1000 to update your account information.

What’s New

Version 2.63.0

What's New:
Download our latest update to experience the new and improved version of the Globe At Home app!

In this release, Postpaid subscribers can check if there's fiber/high speed technology available in their location and request for upgrade under Account Services menu.

And some minor fixes for improved security and better user experience!

Ratings and Reviews

2.7 out of 5
9K Ratings

9K Ratings

37Chris ,

Where is the option for confirming that I have already paid my bill for this month?

Hi GlobeAtHome.

Your app is very helpful especially the “Pay Now” feature where I don’t have to go to a Globe outlet store or a Bayad Center. However I can no longer seem to find the option for confirming that I have already paid my bill for this month. What’s up with that? The whole point of this app is to minimize the overtiring steps where one still has to call Customer Support just to confirm payment. I’ve used the feature the month before but it doesn’t seem to be available anymore. Can you help me with this? I don’t wanna have to wait for who knows how many minutes in a phone with someone from Customer Support. Please add the option where I can just enter the OR number of my bill payment.

Jp@$ ,

The app doesnt update anymore

The indicators on my home internet bill hasnt updated since october. And now I’m late to pay for my bills and it seems like I’ve been charged a late fine. Well how can I pay my bills on time if the app has stopped working? And no, I refuse to resort to a less convenient way just because this app stopped doing its job.

And if the point of stopping support for this app was to get people to use GlobeOne or GCash, then you’ve screwed that up too. One, you could’ve used the Globe At Home app and put a simple notice there that ‘hey, we’re gonna stop using this app so go to GlobeOne or GCash!’ Two, I have now downloaded GlobeOne AND THERE IS NO OPTION TO ADD YOUR BROADBAND ACCOUNTS. So do I have to resort to yet another means of paying for that? What’s the point of it being ‘GLOBEONE’ then? It’s almost like it was designed so that your customers fall into traps like late fines so you can milk them for extra change. I have been a diligent Globe user for DECADES at hindi pa rin kayo nagbabago. Third world ‘I don’t give a crap’ service at its finest.

Smokinpope ,

Globe tries but can’t get it right

Globe’s apps keep changing. They seem to be trying hard to make their apps better, but they consistently fail. This latest version of Globe at Home hangs right after it asks me to spend a few moments inputting details like a PIN, which I’ve inputted before. So it asks me to give it time and then hangs. Bastos. And why am I even being forced to use something ancient like a PIN number? Are we in the 90s? Many smartphones have had reliable biometrics for years.

Globe’s apps are inconsistent, buggy, and with obsolete security features. Their interfaces aren’t ergonomic either. I’ve used apps for customers from companies like Citibank, DBS, and Verizon. They are far, far better than what Globe can muster. Globe should put major money into developing its apps. They should hire the same companies who’ve done it well for global corporations. Stop asking your in-house IT guys, or whoever you hire, to make apps that just don’t work.

App Privacy

The developer, Globe Telecom, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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