The Globe At Home app is a convenient tool to help monitor and manage your Globe At Home Postpaid Broadband and/ or Globe At Home Prepaid Wifi account.
With this app, Globe At Home Prepaid Wifi customers can easily:
• Check prepaid balance
• Track data usage
• Top-up or Share-A-Promo to your Prepaid Wifi account
If you’re a Globe At Home Postpaid Broadband customer, you can also manage your account with this app, through the following features:
• Pay bill online
• Track data usage
• Purchase Volume Boost for your plan
Note: Using the Globe At Home app will consume your monthly Globe At Home data allowance and/ or your Prepaid wifi load. Mobile data charges may also apply.
Who can use the app?
Anyone with a Globe At Home Prepaid Wifi and/ or Globe At Home Postpaid Broadband account can use this app.
How do I begin using the app?
After downloading the app, proceed to install the app on your device and follow the displayed steps for verification. Afterwards, please nominate a PIN to secure your account.
I have multiple Globe At Home Broadband accounts. Can I enroll all of them in the app?
Sure! But you'll need to log out first and then go through the account verification process every time you want to switch accounts in the app.
Can I use multiple devices for one Globe At Home account?
Multiple devices can download the app to access a single account, but each will have to go through the security verification process.
I can’t log in/I’ve forgotten my PIN. What can I do to access the app?
Under the prompt to input your pin, you can click on the “Forgot your pin” option to restart the verification process and create a new pin for the application.
I’m not receiving my PIN for verification. How can I verify my account?
The mobile number and/ or email linked to your account may not be updated in our records. Please try a different verification method, or call (02) 7-730-1000 to update your account information.
We heard you! We fixed some bugs to make your experience better.
Ratings and Reviews
Won’t let me log in
It’s a useful app if it actually works. I got a new wifi line with Globe but this app won’t let me log after multiple tries, I uninstalled and installed it again a few times but it still won’t let me log in with my acc/tel number. I was intending to pay through bayad center instead because of this, because I cannot be bothered to wait for a couple of hours to get someone to talk to me on your customer support line to help me with this matter and even Gie from globe or talk2globe on twitter isn’t helpful with their automated and very very late replies, which doesn’t address my concern or provide substantial solutions. I got a call this morning from Globe to ask me if I paid my bill this month and that was the first time I talked to an actual person from Globe :) and they asked me if I had already paid :) I asked what the extra billing I paid was for and the person didn’t answer and proceeded to tell me to pay with Globe At Home app :) which is not working for me :) I hope you really improve your services in general because it’s so hard to ask Globe for help on the service you promised to provide which is failing most of the time, with no notices ahead or explanations after. Your customer service do their best but the system itself is so bad.
Where is the option for confirming that I have already paid my bill for this month?
Your app is very helpful especially the “Pay Now” feature where I don’t have to go to a Globe outlet store or a Bayad Center. However I can no longer seem to find the option for confirming that I have already paid my bill for this month. What’s up with that? The whole point of this app is to minimize the overtiring steps where one still has to call Customer Support just to confirm payment. I’ve used the feature the month before but it doesn’t seem to be available anymore. Can you help me with this? I don’t wanna have to wait for who knows how many minutes in a phone with someone from Customer Support. Please add the option where I can just enter the OR number of my bill payment.
No internet service and requested termination but still continuously receiving monthly bills
I have been using Globe postpaid as our preferred wifi at home ever since because it is the only one that we tried. Even though i have been having continuous issues in the past, i remain patient since it’s seems normal that our internet system in the Philippines is so problematic. Anyhow, since March this year, one of our post paid line in Globe stopped working and since then, I raised the complaint to Globe which by the way seems like no way to contact an actual person. No available customer service on the line, tried complaining to Globe at Home app however no one called me back as they promised, as well as tried Ghie of messenger bot but still, to no avail.
And every month, they continue to bill me even though i requested for a termination already because of what’s happening. I have been so stressed about the situation and i was not even in Manila to go to an outlet store to fix this issue.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Globe Telecom, Inc.
- 304.8 MB
- Requires iOS 10.3 or later.
- Requires iPadOS 10.3 or later.
- iPod touch
- Requires iOS 10.3 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- © 2017 Globe Telecom, Inc.