The Globe At Home app is a convenient tool to help monitor and manage your Globe At Home Postpaid Broadband and/ or Globe At Home Prepaid Wifi account.
With this app, Globe At Home Prepaid Wifi customers can easily:
• Check prepaid balance
• Track data usage
• Top-up or Share-A-Promo to your Prepaid Wifi account
If you’re a Globe At Home Postpaid Broadband customer, you can also manage your account with this app, through the following features:
• Pay bill online
• Track data usage
• Purchase Volume Boost for your plan
Note: Using the Globe At Home app will consume your monthly Globe At Home data allowance and/ or your Prepaid wifi load. Mobile data charges may also apply.
Who can use the app?
Anyone with a Globe At Home Prepaid Wifi and/ or Globe At Home Postpaid Broadband account can use this app.
How do I begin using the app?
After downloading the app, proceed to install the app on your device and follow the displayed steps for verification. Afterwards, please nominate a PIN to secure your account.
I have multiple Globe At Home Broadband accounts. Can I enroll all of them in the app?
Sure! But you'll need to log out first and then go through the account verification process every time you want to switch accounts in the app.
Can I use multiple devices for one Globe At Home account?
Multiple devices can download the app to access a single account, but each will have to go through the security verification process.
I can’t log in/I’ve forgotten my PIN. What can I do to access the app?
Under the prompt to input your pin, you can click on the “Forgot your pin” option to restart the verification process and create a new pin for the application.
I’m not receiving my PIN for verification. How can I verify my account?
The mobile number and/ or email linked to your account may not be updated in our records. Please try a different verification method, or call (02) 7-730-1000 to update your account information.
We've updated our Globe At Home app to a better version. For Home Prepaid WiFi customers, you'll be able to load promos via GCash and getting more data will now be so much convenient. For our Postpaid Broadband customers, getting more data, upgrading your plan as well as getting help will now be so much easier!
This update also includes feature enhancements and tools maintenance.
Ratings and ReviewsSee All
The app doesnt update anymore
The indicators on my home internet bill hasnt updated since october. And now I’m late to pay for my bills and it seems like I’ve been charged a late fine. Well how can I pay my bills on time if the app has stopped working? And no, I refuse to resort to a less convenient way just because this app stopped doing its job.
And if the point of stopping support for this app was to get people to use GlobeOne or GCash, then you’ve screwed that up too. One, you could’ve used the Globe At Home app and put a simple notice there that ‘hey, we’re gonna stop using this app so go to GlobeOne or GCash!’ Two, I have now downloaded GlobeOne AND THERE IS NO OPTION TO ADD YOUR BROADBAND ACCOUNTS. So do I have to resort to yet another means of paying for that? What’s the point of it being ‘GLOBEONE’ then? It’s almost like it was designed so that your customers fall into traps like late fines so you can milk them for extra change. I have been a diligent Globe user for DECADES at hindi pa rin kayo nagbabago. Third world ‘I don’t give a crap’ service at its finest.
Globe tries but can’t get it right
Globe’s apps keep changing. They seem to be trying hard to make their apps better, but they consistently fail. This latest version of Globe at Home hangs right after it asks me to spend a few moments inputting details like a PIN, which I’ve inputted before. So it asks me to give it time and then hangs. Bastos. And why am I even being forced to use something ancient like a PIN number? Are we in the 90s? Many smartphones have had reliable biometrics for years.
Globe’s apps are inconsistent, buggy, and with obsolete security features. Their interfaces aren’t ergonomic either. I’ve used apps for customers from companies like Citibank, DBS, and Verizon. They are far, far better than what Globe can muster. Globe should put major money into developing its apps. They should hire the same companies who’ve done it well for global corporations. Stop asking your in-house IT guys, or whoever you hire, to make apps that just don’t work.
Not working properly!!
There’s almost always an error when I try to use the volume boost feature!! What the heck is that feature for if I can’t use it properly??!! And lately, the remaining available data is not being updated, so I have no idea how much data I still have left! Now my internet connection is not working and I don’t know if its because I don’t have enough data or because there’s an issue somewhere else. And when I try to add data, the error shows up again!! And what kind of system takes 4 hours to process a volume boost requests??
And don’t even get me started on the useless support that is Gie! I have no idea what number she’s even asking for!!
The only thing that gets updated properly in this app is the Amount due!!
Apps are only useful if they work properly, otherwise, they’re just garbage cluttering up my screen!
Up to six family members will be able to use this app with Family Sharing enabled.