Grab is Southeast Asia’s Superapp. Use one app across eight countries to get around, order food and groceries, reserve tables, find restaurant deals, and more, all in one place.
In a rush? Find a ride that works for you, whether it’s a taxi, carpool, or private hire. Order from your favourite restaurants and get food delivered straight to your door, or plan a meal out with table reservations and deals through Dine Out. Had a long day? Skip the trip to the store and get groceries delivered instead. No wallet? No problem. Pay across the city directly with Grab.
All in one simple, convenient app. Whether it’s dinner, daily essentials, or a last-minute ride, Grab helps you get it done.
Find taxi and transport services for any budget. See upfront, fixed fares using JustGrab or GrabTaxi, or schedule your trip in advance. Share your ride with Saver, or choose Premium for a more premium experience.
Ride in comfort with GrabCar, GrabCar Plus, or GrabCar Premium. Need extra assistance? GrabAssist offers more accessible rides with trained drivers from the Agency for Integrated Care. Travelling with others? Options range from child-friendly rides with GrabFamily to larger vehicles with GrabCoach.
Dine out, order in, or stock up at home. Get deals when you reserve a table with Dine Out, or order from your favourite restaurants and stores with GrabFood. Order groceries, healthcare, beauty products, gifts, and more with GrabMart, often delivered in as little as 30 minutes.
Need to send something? Book affordable, reliable, insured couriers with GrabExpress. Forgot a birthday? Send a digital gift card with GrabGifts.
Use GrabPay for seamless shopping, with secure, cashless payments across transport, food, and everyday purchases. Explore flexible insurance options with GrabInsure and manage everything in the app.
Need more flexibility? Pay for food, groceries, or shopping at the end of the month with PayLater by Grab.
Earn rewards as you go. Collect coins and redeem them on deals with the GrabCoins catalogue.
Did you know? You can use Grab in 8 countries: Singapore, Indonesia, Malaysia, Thailand, Vietnam, the Philippines, Cambodia, and Myanmar.
Find out more: https://www.grab.com/
Facebook: https://www.fb.com/grab
X: https://X.com/grabph
Instagram: https://www.instagram.com/grab_ph
Privacy policy: https://www.grab.com/privacy
Terms of Service: https://grab.com/terms
OSS attributions: http://grb.to/oss-attributions
I have been using Grab for a while now, but I have encountered a recurring issue that is both frustrating and costly. On multiple occasions, I have placed orders from shops that were marked as open on the Grab app, only for the drivers to arrive and find them closed. This has happened to me at least twice, and each time, my money was wasted. Despite the deliveries never arriving, I was still charged for the orders, which is completely unacceptable. When I tried to contact Grab for assistance, I found that my concern did not fit into any of the provided options. I have repeatedly requested to speak with a real person, but due to the app’s limited support options, I have never been able to do so. It is incredibly frustrating to lose money over an issue that is entirely Grab’s responsibility. If a shop is closed, it should not appear as open on the app, and customers should not be charged for undelivered orders. The lack of proper customer support only makes matters worse, leaving me feeling ignored and unheard. I expect Grab to address this issue immediately and ensure that customers are not being charged for services that are never fulfilled.
Developer Response
We are sorry that we did not meet your expectations 😞 Please reach out to us via Help Centre or through our Social Media platforms, so that we can review your concern further and take action. Thank you 🙏️
Great but sometimes…
Kind of Hopeful
Grab’s absolute go-to when it comes to travel and I also love that the app provides other services. For context, I am a PWD card holder so even if traveling via a car hailing app is on the more expensive side as compared to the normal commute scheme, I prefer using this for my own safety and comfort during the commute. However I’ve noticed that whenever I try to book using my discount privileges, it takes forever to be able to book a driver or my booking gets cancelled without any thought whilst booking a normal ride takes less than a few minutes— only ever taking longer in periods of bad weather or during the rush hour. I understand that our driver partners need to earn a living but the obvious preference to regular bookings over discounted ones are a little bit unnerving. The same situation also goes for my nieces or nephews that travel to school through a booking via this app. In the same vein, I allot about 3 hours for every single time I need to travel— be it to the hospital or some place else. First, of course is to cater to traffic but another reason is because of the long time it takes to get my booking accepted. I am aware that drivers are notified if their passengers are those with these special privileges, but if I may suggest to only have them informed through the app when they have already arrived at the pick up point. This is mostly to avoid bias and obvious preferences against discount holders.
Developer Response
Apologies for this. It could get a bit harder to book because of the high demand for rides/orders. You may also reach out to us via the Help Centre or through social media platforms so that we can take appropriate action. Thank you 🙏️
Amazing Service
DeiSuLou
I switched to GRAB for my food and delivery services because i wanted to try an online service who can really deliver quality service.. When i finally tried the food delivery even the pabili with GRAB i was really amazed at how efficient the grab riders are, they are very professional and what i loved the most is the contactless option and they are really great in following instructions especially to busy people like me. However, These past few days of delivery, i am again experincing some annoying deliveries from riders who doesn’t follow instructions and the contactless option i was enjoying is not there anymore. Food riders are not as efficient as those i had encountered before. I am writing this review becausw I have always been a GRAB APP user even abroad with the Grab Car/Taxi services. I am always amazed by your efficiency, effectiveness and great services. I don’t want it to change, in fact i want it to level up even more. But if the new riders will not be monitored with the poor delivery services, then I will be really sad for GRAB. I hope this review will be considered.I LOVE YOUR APP and the QUALITY OF YOUR SERVICES … Please maintain it and be vigilant to anyone or anything that would do harm in your system. Thank you!
Developer Response
We really appreciate you taking the time out to share your experience with us, DeiSuLou. We are doing our best for our consumers to have a great experience when using the app to enjoy both the food they ordered from our partner merchants and the convenience of delivering it right on their doorstep. For any concerns, please reach us via our Help Center or Social Media channels.
Bad Driver and Arrogant Riders
redarad*
Terible app. I have to pay double for my grab car because I wasn’t notified that i already paid my ride with grabpay and the driver didn’t even tell me that i have already paid my ride. Not knowing that, i paid another via the drivers gcash acc. I forwarded this concern of mine via their customer service email address and their reply was it’s my fault for not recognizing that i have paid via grab pay. Wow, now it is my fault and they didnt even return the money i paid. I hope the developer will recognize this flaw in their app and I hope my concern will be addressed as well. Also, my mother who has the same app had a terrible experience with this app as well. This happened this night, particularly from grab cebu, A rider who delivered our ordered goods was mad at as for waiting a long time outside our home and for not returning his messages and calls. How did we know if he ever called or texted us when there is no notification received notifying just that. Now I have to deal with the anger of the rider and i have to deal with my own anger as welI because i reciprocated his attitude with mine. I know there is a misunderstanding in this situation but if the company or developer has a great amount of concern to their customers then they must fix this issue and help avoid similar issues as well. I have downloaded this app for my benefit and I didn’t download this app for the purpose of receiving such inconveniences. If they continue to this, then i suggest the developer to stop running the app and close the company.
Some say bugs are the future of food: They are rich in protein and can be sustainably produced for mass consumption. In fact, some 2 billion humans on the planet eat bugs as part of their diet. But when the bug is in an app, we won't want you to eat it. And we certainly won't try to make more of it.
Update your Grab to 5.412.0 to get rid of bugs from your everyday app experience.
Version 5.412.0
The developer, Grab.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Financial Info
Location
Contact Info
Search History
Browsing History
Identifiers
Usage Data
Diagnostics
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Location
Contact Info
Contacts
User Content
Search History
Browsing History
Identifiers
Usage Data
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Financial Info
Contact Info
User Content
Usage Data
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
GRABTAXI HOLDINGS PTE. LTD.
Size
415.5 MB
Category
Travel
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it is not open, which can decrease device battery life.
