KineMaster-Video Editor&Maker 4+

hi kinemaster, if you are reading this, i love the app, i love corner pin, so amazing. its good but i have a few problems. 1. lags whenever i play a video with a lot of effects, it just lags and kicks me out of the app, 2. pressing the video just appears later when i press a video from the menu, it just does nothing, or appears later, these are the 2 annoying glitches i don't like, please fix this, thank you so much if you fixed these.
Edit: when i make a video, it kicks me out of the app sometimes only, and it makes my ipad lag. Please fix this. Thank you so much,

Hello, we are sorry for the inconvenience. Did this crashing issue begin after the recent update to version 7.4? Could you please send .kine files from the problematic project to us, >> export .kine files of affected project >> tap 'Create' >> Select a project by tapping (…) >> Export as .kine file. Exported .kine files will generally go to the Downloads folder in your device although when you export them you can choose another location.  Please send the .kine file to us to your message through the KineMaster app by tapping KineMaster app >> Create >> ? >> Email Support >> attach your .kine file. You can attach it  or if too large, you can upload it to Google Drive and send us a shareable link with access), and please send also a screen recording of the editing process. This information will assist us in better understanding and resolving the issue. Thank you.

KineMaster 6.0 is definitely an improvement, although there are still limitations along the way. Pitch can’t be changed if EQ or voice changer is used, meaning I have to change the pitch BEFORE I apply EQ or voice changer. Auto-caption doesn’t generate properly either. It asks for me to wait, then when the bar hasn’t even finished, it’s already an error. It’s as if the auto-caption directly refuses to generate even if I have spoken the corresponding language.

Please, try to fix these limitations and issues.
Still really love the app!

Hello, we apologize for the inconvenience! Your suggestion to be able to apply Pitch in the Audio Mixer after applying the voice changer or EQ tools has been noted by our team and will be considered for a future update to the app. Suggestions from our users help us to improve KineMaster for everyone! Regarding the Auto Captions issue can you please restart your device then reset the app (KineMaster app >> Create >> Settings >> Reset app). Also, please make sure there is enough free space on your device's internal storage. If the issue remains, please send us a screen shot showing the space available on your device's storage, a screen recording showing the issue and an exported .kine file of an affected project: tap 'Create' screen >> Select the affected project by tapping (…) >> Export as .kine file. You can attach these to your message to our tech support team through the KineMaster app or if too large, you can upload them to Google Drive and send us a shareable link with access (right click on the file >> Share >> change from 'Restricted' to 'Anyone with link can access'). Please contact us via the KineMaster app >> Create >> ? >> Email Support. Thank you for using KineMaster.

this app is very easy to use, even though I'm just a beginner in editing, I can make all my videos to look better even if they are useless or meaningless, my videos are given life, I really like the transitions and graphics of this app as well here are the stickers, effects and sounds, it's so good to listen to and so beautiful to look at and i love it. thanks kinemaster team for creating this amazing application

Hello, thank you so much for taking the time to review KineMaster. We’re happy you're enjoying your time with KineMaster and are grateful for your feedback! Keep creating amazing videos with KineMaster.