Used inDrive twice because I dislike Grab; it’s hard to book due to the long waiting time, and they hold the payment when you link your card and sometimes it takes a while for it to be sent back to your account. Aside from that, the overall UI / UX of Grab is difficult to understand. I like inDrive because my experiences are the opposite; I’ve gotten a driver quickly, and there’s also a manual transfer via Gcash for those who don’t want to link their accounts. It’s also easy to understand and I like that you can choose your driver / see those who are viewing your request. The 4 seater rides I booked also had really nice drivers. So good job to inDrive for offering a worthy alternative.

I canceled my trip because of the driver's irresponsibility. I booked around 12 AM, and he accepted our booking request. But guess what? He didn't go to the pick-up point. His arrival time changed repeatedly, but he stayed in one location. I messaged him with our exact location, but his location wasn’t changing even though the arrival time kept changing. I thought there was an issue with the inDrive app since I had just updated it before booking. I also called him four times, but he didn’t answer, even in the chats. We waited for him for more than 30 minutes. After I canceled, a notification popped up saying that he had canceled the trip. It's sad to say that a driver like this exists, especially when he has platinum status, meaning he's a long-time driver with inDrive and has received many positive reviews from customers. I hope you address this issue with heavy sanctions against such drivers. Additionally, maybe the arrival time should be correlated with the driver's location until they arrive at the pick-up point.

We booked a ride going home. My cousin was using her phone inside the car, then after scrolling she put the phone back on her pocket. When we arrived home my cousin noticed that her phone was missing, we instantly call the driver and he answered it. He said that he’ll be going back to drop off point for us to check the vehicle. We tried to call the phone and it was ringing. After several time, he said that he already checked the whole car and there’s no phone inside. We still told him to come back and we will pay him for the trip but he replied that he already got a passenger and he can’t go back at the moment. After an hour the phone can’t be reached and we started to suspect the driver. We already raised the incident and sent an email to InDrive but there’s no answer up until now. We regret to use this application because it lacks on security and customer service. It may be cheaper than other apps but you will surely pay the price once you encounter problems like this.

I love to get in drive service but I had a bad experience wherein I hired an in drive driver for out of town service. He asked for 2 k advance payment which I did but when he dropped me off in my house after the trip, I paid him in full. I forgot that I gave him already 2,000 Php. I immediately called him and even texted him but he never responded. I complain to the in drive corporate office , they said they cannot do anything about it since it is a personal trip. But the reason why I reported this to the office is for them to know and do some action regarding this dishonest driver who carries the company's name . So frustrating reply .

I downloaded the InDrive app mid-December after it was recommended by my manager. At the time, I decided to hold off on giving a review because I genuinely wanted to observe how long your excellent service would last without immediate feedback. For the first few months, it was indeed a breath of fresh air – affordable fares, quick driver responses, and overall a great alternative to the more expensive and unreliable platforms out there.However, I’m disappointed to say that in the past couple of weeks, the experience has taken a sharp decline. Drivers are becoming increasingly choosy, rejecting rides even for short distances, or worse, demanding higher offers for minimal trips. This is exactly the kind of behavior that led people to grow frustrated with Grab Car – and the reason why that platform has seen a noticeable dip in transactions and customer trust.I’m sharing this not just as a complaint, but as a warning. If InDrive continues down this path without addressing the sudden change in driver behavior, it’s at risk of losing loyal customers – just like what happened with Joyride. Your service started off strong because it felt reliable, fair, and customer-friendly. I hope the management takes immediate steps to maintain that standard before it’s too late.Maraming salamat, and I hope this helps spark some internal review and action.

I tried to book through InDrive because it was rush hour, and I finally got a driver. We were having a hard time locating each other, so he called me. When I answered, he shouted at me, and the exact words I heard were, ‘Lintik nayan, sabi nyo.’ I was shocked. Despite seeing bad reviews, I still trusted the service—and this is what I experienced. If there was a problem with the location I pinned, I was more than willing to pay extra for that, but I expected professional behavior. When the driver arrived at the pick-up point, he was still shouting, and I had to ask the guard and the janitor to speak to him. I cancelled the booking because I felt unsafe. I also tried to report this to support, but it seemed like they didn’t care. The customer support agent, Noel, sounded like he wanted to end the conversation as soon as possible. I can’t forget the trauma this situation caused me. NEVER AGAIN!