KineMaster (OLD‪)‬ 4+

My Premium Subscription

I really love this app but when I opened it about 2 days ago, my subscription has disappeared in the app and there is a watermark 🤨 It’s supposed to expire next year but I don’t know why it has disappeared in the app, on the app store it says that I have a premium subscription but in the app, it has a watermark and the premium features has disappeared.. What should I do? Delete the app then reinstall? But all my projects will disappear. Please do something about this 😔 Thank you ☺️

Edit: Hi it’s me again, I checked the new update and it’s now so amazing this is the best editing app you could get for mobile, my premium is now restored and I thank you 🙏🏻 for all the cool new features.. Keep it up! 🤩🥳

Developer Response ,

We apologize for the issue you're facing. Please open KineMaster, tap the gear icon, go to "Information - My Information - Restore Purchase". You should have your premium features back. If the problem still persists, please contact us by tapping the question mark button on the main screen and then choose Email Support. Thank you for your patience.

ICloud picture problems

i was doing a gacha episode it took 3 days to edit it and as i was done i went to kinemaster and edited it then i exported it and blah blah blah then i didnt have enough space so i deleted the gacha screenshots and it worked before i exported the pictures expired and it was not on the vid anymore everything i got upset and for my opinion please remove this icloud pic stuff if you can it took me so much time to edit a single episodes 250 screenies 7:05 vid 1:39 vid for music 3;45 vid also for music and all my hard work for nothing i am so upset i recommend this for good editing but i dont recommend this for people that cant wait to make another one and lose their patience like me please update me if you fixed it i would really appreciate it and im sure people that had experienced what ive been through would love that. -•The Aesthetic Sisters• offical. MESSAGE EDIT: Hi I have a question to ask i am using a ipod touch and all my other ipad is a ipad i cant contact you in mail im very sorry but is there a way i could contact you using a ipad device? I would really aprecciate that and i hope that you can fix it.

Developer Response ,

We need more information and more effective ways of communication than the space here can provide. Please email us at support@kinemaster.com. Thank you!

Kine master please fix this..

Hello, I love this editing app it’s great! But here is the thing, i don’t know if this happens to JUST me, or it happens to other people too, so. If i go make a project (2:42 minute video) Right? Then i go layer something on it lines pop up even though i did the thing where you upload the video before you layer the video on the video, yes i am a bad explainer but anyways, i did all that but it still was it!? I don’t know whats wrong, But i just got out of the app and got mad, it was the next day and i went on KineMaster and went on a new project, And i put one of my videos in, and i TRIED to put a layer, it worked no lines no nothing, So i was like ‘it’s fixed?!’ And i went to my last project, and tried it and nope i was wrong. KineMaster please please fix this ‘problem’ Or i am just so stupid and i just need to do ONE simple thing to fix this and i am just so BLIND, But i love this app it is amazing just one little problem i had to share hopefully this ‘problem’ gets fixed, thank you.