Move It Now - Book Moto Taxi 4+

Suggesting to add the feature “Auto Cancel” on the driver side with a maximum of 5 minutes of idle time after accepting the book, due to the fact that other riders set their app to auto-accept but won’t have planned on going on the trip.

This feature will only apply when drivers set the app to auto-accept since other drivers may reason out that they forgot to turn it off or make other excuses, but they really just don’t like the destination of the trip, which will make the customer wait for them for a long time. This will save a lot of time for the customer instead of confirming whether the rider is moving from the start of the book.

I suggested this because I have been experiencing it for a while now. An instance from one of my books was that the rider had a flat tire, but I went to his location and confirmed that his tires were perfectly fine. I did not check the app to see if he was moving or not since I was complacent that he was on his way.

This is the first time I encountered a driver from a motorcycle company this is the first time I’ve use the app and I’m not aware that it will be the last, this happened Sunday around 8PM I booked you guys and this driver was assigned and I feel unsafe because the plate number on his Motorcycle is not matched on the app as well as he mentioned that he will just return a wallet but he go through this place which is too dark and for me I need to ba safe so I told the drive to just drop me in this area and go back once he return the wallet because I still have childhood trauma from the past I am a victim of child van trafficking from the past and I hope you’ll understand the trauma that I am going through and after that his driving is very fast to the point my hand is numbing of pain because of the tight grip that I am doing at the back of his motorcycle there’s a point that we almost hit by a big truck while we are going through taguig lane, I hope that you can take actions to this kind of driver because your business is big what if I am not the only one who experienced this and just imaging you’ll loose you whole business for one mistake.

Generally, the app is great. It's like grab, it even has the pin for the other gate of my school, unlike other apps. But when it comes to MoveIt riders, it's a big NO for me. They are very impatient when it comes to waiting for their passenger/s. One time, my friend booked MoveIt because it has promos and very cheap fare, unlike others, when a rider accepted her book, we we're walking to the pick up location, whenever the rider calls, we cannot hear him, or either he ends the call after we pick it up. When we're at the pick up location, maybe a 1-2min walk distance of where our school is, the rider cancels it when we arrived the pick up location, we asked him why did he cancel, and the only reason he says is that we were not picking up his calls. We were shocked because we were answering his calls but he ended it right after we pick it up. That made us really furious to MoveIt riders, so for me, I recommend the app, but the riders, mmm a big NO really. I'll go back to using other apps, where riders are respectful and willing to wait.