foodpanda - Food Delivery 4+

Food panda is an easy-to-use delivery service. From the time it was first introduced it has expanded quickly and the level of service has always been at par. Menus of restaurants are clearly displayed and distinguished by categories, a little description follows underneath to know how an item is made and what ingredients it has, some details are less specific, others more so. Prices are well displayed and so is the delivery time. There are no hidden costs. I always pay cash so not sure how efficient is the online payment system. In all these years of my foodpanda journey only twice I’ve had issues. Though I wasn’t dealt in the best of manners by foodpanda, on the contrary it was quite distressing and made me quit them for a while, I never had any issue again with the service. They keep on adding new restaurants giving the user more variety. Overall have been happy but could be happier if God forbid have to deal with their customer service. I do recommend it.

Extremely bad services of Foodpanda: Pandamart Pakistan Received two faulty items in one order Products Review: Eggs: when we opened the eggs box (it was bubbled wrapped) it was to my utter shock that they were rotten, smelly and were full of maggots 🐛. We had to disinfect our kitchen counter and floor as they were crawling here and there. Mosquito Racket: inner wire was damaged, was not in working condition. Handling of complaints by their customer Services: placed two complaints against this order. Extremely unprofessional handling of complaints by their customer services. In first response regarding expired n rotten eggs they just apologized in the response and closed the complaint. I had to ask for refund. No on called or enquired. When it came to damaged item, their customer services referred to their policy and I was told that item got damaged during their delivery and there will be no refund. I never asked for the refund, I asked for the exchange. I responded to their reply and after that it was a mental tourer as their Representatives kept closing complaints with misleading statements and lies that refund was made against it. I have proof of conversations and pictures of the products that I received. How long it takes to contact your customer and apologize in a call? I’m a frequent customer (so far 138K PKR purchase) of foodpanda and this is how they treat their customer. This is clearly consumer act violation and they need to put their act together!

I wish there are negative stars. I placed orders few times and never got a good response, there are delays and cancellations or even no response at all which is very common.
I would like to mention todays experience as i ordered from KFC at 10:21pm. According to the food panda app the order delievery time was 30-45 minutes but after 2 hours and thirty minutes the food panda is showing that it would take less than 5 minutes, the number given for support is switched off. I called KFC behria town and i was told that there is no such order listed. This app was made to not to facilitate people but to frustrate them.