foodpanda: Food & Groceries 4+

Food panda is an easy-to-use delivery service. From the time it was first introduced it has expanded quickly and the level of service has always been at par. Menus of restaurants are clearly displayed and distinguished by categories, a little description follows underneath to know how an item is made and what ingredients it has, some details are less specific, others more so. Prices are well displayed and so is the delivery time. There are no hidden costs. I always pay cash so not sure how efficient is the online payment system. In all these years of my foodpanda journey only twice I’ve had issues. Though I wasn’t dealt in the best of manners by foodpanda, on the contrary it was quite distressing and made me quit them for a while, I never had any issue again with the service. They keep on adding new restaurants giving the user more variety. Overall have been happy but could be happier if God forbid have to deal with their customer service. I do recommend it.

Hi Mehreen Saeed, thanks for your review! It's always a pleasure to receive nice comments – it means we're on the right track! We'll do our best to continue giving you a good experience, including better customer service experience, on our platform.

Extremely bad services of Foodpanda: Pandamart Pakistan Received two faulty items in one order Products Review: Eggs: when we opened the eggs box (it was bubbled wrapped) it was to my utter shock that they were rotten, smelly and were full of maggots 🐛. We had to disinfect our kitchen counter and floor as they were crawling here and there. Mosquito Racket: inner wire was damaged, was not in working condition. Handling of complaints by their customer Services: placed two complaints against this order. Extremely unprofessional handling of complaints by their customer services. In first response regarding expired n rotten eggs they just apologized in the response and closed the complaint. I had to ask for refund. No on called or enquired. When it came to damaged item, their customer services referred to their policy and I was told that item got damaged during their delivery and there will be no refund. I never asked for the refund, I asked for the exchange. I responded to their reply and after that it was a mental tourer as their Representatives kept closing complaints with misleading statements and lies that refund was made against it. I have proof of conversations and pictures of the products that I received. How long it takes to contact your customer and apologize in a call? I’m a frequent customer (so far 138K PKR purchase) of foodpanda and this is how they treat their customer. This is clearly consumer act violation and they need to put their act together!

Hi MonaRaja, we're sorry to hear about your experience with our service. It's not the experience we want for our customers. We acknowledge the inconvenience you may have experienced due to such mistakes. We'll continue to work with our partners to improve and ensure quality order fulfillment. Thanks for your feedback. We hope to give you a more satisfying experience in the future.

I have been using foodpanda for a long time now it’s the easiest app to use but there are some serious problems that ive faced so basically first thing is that the riders never ever have change with them and when I say never they actually NEVER have the change with them now I’m not talking about huge amounts (that is impossible to get a change for huge amounts) I’m talking about small amounts like 100rs or 50rs or even 500rs.
This is straight 3rd time in a row when I was charged extra. I placed an order yesterday the total was of 1372rs, i gave him 1400rs and he never had a change for 100rs and so I was overcharged now that is not it if tge bill is of 1108rs they’ll even ask you for 8rs but themselves will never have change and almost charge 50rs 40rs or 20,30rs extra sometimes even 100rs now I never shared this before but I think this isn’t fair enough they should compensate it in the next order or maybe have a voucher or something if this is the scenario and this isn’t the first time that this happened. Also I’m never able to reach out to an agent now idk why but there is no way to reach out to an agent even in serious problems. I have always trusted foodpanda and I hope they’ll consider this and work on this issue.

Hi faiza991199, we're sorry for the inconvenience you faced. Our riders are expected to have adequate change on hand to provide an efficient service for our customers. To address any concerns about change not being returned by our riders, please promptly report the issue to our customer support team through our Help Center. We take this matter seriously and are determined to prevent it from happening in the future. Thanks for bringing this to our attention. Your feedback is invaluable, and we're dedicated to providing a better experience in the future.