Numerade - Homework Help 4+

I am very happy to learn with numerade. I preferably recommend their video solutions to the others. They enhanced the students understanding in more convenient way.

Hey! We are so thankful for the review. Your review is a great way to let us know we’re on track for helping our users learn and understand STEM subjects!

I created an account, got my subscription done but when I wanted to cancel it there was no option available for that. It caused my card to block, went thru a no. of problems bcz of that.

Hey there, thanks for the feedback. All users are able to self cancel by logging into their correct account and heading to the billing page; https://www.numerade.com/payments/billing/. If ApplePay was used to sign up, you would need to self manage your subscription via your ApplePay. Here are some steps on how to do this: https://support.apple.com/en-us/HT202039. However, if you still need assistance, please email me at Emily@numerade.com with your subscription email. I'd be happy to look into this further!

Dear valued reader,

I hope this message finds you well. I am writing to bring to your attention an issue I've encountered regarding my recent transaction. As a student managing my finances carefully, it's essential that I address this matter promptly.

I recently noticed that a transaction was processed from my account, even though I had taken the initiative to cancel my subscription myself. This experience has left me concerned, as it does not align with the level of service and respect I expect as a customer.

I distinctly remember logging into my account using Google Chrome and cancelling my subscription well in advance of the due date. Therefore, I find it perplexing that my funds were deducted without my consent.

Given my status as a self-financing student, such unexpected financial losses are a significant burden for me. I kindly request your assistance in resolving this matter promptly by initiating a refund process.

Your swift response to this issue would be greatly appreciated. I believe that addressing this concern promptly would go a long way in restoring my confidence in your services.

Thank you for your attention to this matter.

Sincerely,
Hussain

Hey there, thank you for your feedback. We see your free trial ended on 9/17 and your subscription was not cancelled until 10 days later and a bill was overdue. However, we received your support requests and issued a pro-rated refund as a courtesy. If you need anymore assistance or have questions, please reach back out to via your support ticket or email me directly at Emily@numerade.com. Thanks.