Hi you guys. Myself, Falak, also a SQA Engineer. I’m a Ufone customer since the era of Nokia 3310 and will be continuing.I appreciate the MyUfone Application and use it frequently. But there are a few issues that need to be resolved for a better User Experience and we’ll good ratings too. The thing is that when opening the app, it has a long long delay. It stays still on the Splash Screen for more than usual delay timer, which might be because of the API response’s delay time. Then it requires a really really high quality internet bandwidth, it doesn’t even open the app on Ufone LTE at times. Then there’s this BIG PROBLEM that I’ve recently faced in a UseCase where I already subscribed to a Super Card and as the response was slow on the app, I again paid and subscribed for another Super Card. So, I got charged twice the amount. Yes the SMS, MBs and Mins were also doubled but the expiry is the same. And being a user I should’ve been prompted with some pop-up or some alert that “ you already have an offer/package/SuperCard subscribed and are you sure you want to again ? “ something of the sort, but it didn’t and that’s not a very good thing for a customer to be charged Double/triple.. just because of the delay in API responses reflecting upon screen or some missing essential messages. So, my request and suggestion is to please look into these sort of issues mentioned and help your customer base feel more at ease using the app rather buzzing your help line every time and that too charging the user credit. Hope the next release version will be more better.

The 6-month package offered by Ufone is a good initiative and provides convenience for customers. However, it would be even more beneficial if Ufone introduced a 12-month package, allowing users to enjoy uninterrupted service throughout the year without the hassle of frequent renewals.That said, the signal quality remains a major concern. Network coverage in many areas, particularly in the Cantt area, is extremely poor, leading to connectivity issues and an unsatisfactory user experience. Improving signal strength and network reliability in these locations should be a top priority, as dependable coverage is one of the most important factors for mobile service users.

As the economy of Pakistan falling down i observed the establishment & ufone r being rich and most profitable firms in the means of looting money from people and making them poorer with the zest of further destruction of their public wealth in exchange of zero services and poor networks and security , hence they are exploring more ways and tactics’ how to make the nation more poor & down to earth. ?You are earning more but gives nothing in return,.. We are suffering from poverty, lack of food ,security and unemployment and you are being paid to make us feel better and give us peace and prosperity for living and benefitted from your services to help us rise up and make our country proud. But you are not helping us even you are destroying the country and wethe poor people’s money which you have been paid by the name of taxes and four times higher than real prices of services in the are unable to afford their food due to lack of income the people has been forced to leave or die due to lack of basic necessities of living. Further these monsters get paid to them for practicing new tensions and problems in every day life of public who are being punished and treated like animals suffer from debts and lack of food security and health services. And no one is talking about this unlawful killing and destruction of innocent civilians who have been tortured just for being part of this evil government and so called nation of Pakistan.Your packages are not even worth the cost we’re paying nor your service and networks even though we are paying you for your high living standards and making you & your coming generation wealthy and successful letting you to own properties businesses and islands abroad

Shame on you PTCL!" It’s been over 48 hours since my internet completely stopped working and despite lodging complaints through your helpline, no technician has visited, and no one has even followed up. I’ve called your helpline (1218) multiple times and was told “someone will come soon” — but that “soon” has now turned into two full days without any service or update. My work is being affected, my time is being wasted, and your support system seems to be completely unbothered. PTCL is always quick when it comes to sending bills and payment reminders, but when the actual service breaks down there’s complete silence. Your slogan “Nation ka Connection” rings hollow when customers are left stranded without basic support. At this point, PTCL owes its customers an apology. I’m posting this publicly so people know what kind of service they’re actually getting. PTCL internet was down due to wire damage it’s your issue, not mine. But I had to turn on SIM data and spend my own money just to get by. Why should I pay for your failure? Will PTCL compensate me for this? This isn’t the first time, and it’s getting out of hand now. Fix your service and take responsibility.