I am very disappointed in this service recently. I’ve been using it for more than a year and most of the time everything was fine. However, in the last couple of months I had a lot of troubles with my orders. Very often the delivery took way longer than it was supposed to take (e.g. one hour instead of 20-30 minutes) without any visible reason like bad weather, bad traffic, etc. A few times my order was not even delivered - the courier would either not even take my order from the restaurant and „freeze” on the map for half an hour or deliver it to someone else instead of me. Once the delivery person supposedly indicated some other person’s phone number, so when I called them after my order was stated to be delivered I couldn’t even reach them. The support wasn’t very helpful in these situations - the conversation with the Bolt bot felt rather unpleasant. I haven’t had problems like that with other delivery apps.

If I could give -100 starts I would have done that, but I can’t I can only share my case. I ordered food from papa johns on bolt food, and they never delivered nothing, and when I told Bolt support, Aleksander said to me “we can’t do anything about it, have a nice day” I went into the location of the restaurant on map, and the restaurant is not there at all, but somehow they kept it on their app. As a ordinary customer I do not go and check if the restaurant is there or not, I just order. Shame on Bolt food and shame on papa johns for scamming people. It is not the first time either, many times my items were missing and when I told Bolt food about it they either ignore or offer to return lesser amount then what is missing, one time I had to put all the food of my guests on the table and show them via picture that the restaurant forgot about it. Another time I had to show the support that in the receipt from restaurant, they did not include items but somehow I was charged for them, even with clear evidence they lack brain power to process the information provided. Never ever I will use Bolt food again, there are many Polish companies who do better job.

Been using this app for longest time and never had any issues. This year constantly something’s wrong, mostly deliveries are delayed for over an hour (!!!) because „there are no couriers available”. Yet you speak to this thrash AI support bot, tell him you want to cancel the order, he tells you it’s impossible, repeat 3 times, finally get connected to a human, describe that your delivery is delayed for over an hour and you cannot wait any longer due to plans and miraculously they are able to find available delivery person in a blink of an eye. Food arrives cold and soggy, only tears and despair left.Why are you putting down estimated delivery time if It’s always wrong? Not a one time thing. It’s happening constantly. You have to stay at home and wait for your order for 3 hours while it should’ve been there in 2h tops. And it’s not even about rush hours, this clownery will haunt you at 11am on a random Tuesday.Uninstalling and not recommending, given there are many many many different options. Work on the estimated times or hire more couriers, this is ridiculous.

Delivery quality level is just unacceptable I have made three orders recently and two of them were not delivered at all. The last one exceeded my level of patience - the order was not delivered but the courier has marked it as delivered. When I contact the support I realized that it was an AI and even when the person was involved it was almost on the same level - they were resisting to check stupid things like take a look around maybe courier is somewhere around or check you delivery address and finally call the courier yourself- great he just rejected a multiple calls. And the weird think the courier was really close before he disappeared. But the support is really bad as well - they proposed to return not money but credits to bolt accounts- it is even against Polish law. I have pointed that out and only after that they consented to return money to bank account. I don’t want any of their credits since I am not going to use their service never ever again.