Bolt Food 4+

Troubles with delivery - App used to be better

I am very disappointed in this service recently. I’ve been using it for more than a year and most of the time everything was fine. However, in the last couple of months I had a lot of troubles with my orders. Very often the delivery took way longer than it was supposed to take (e.g. one hour instead of 20-30 minutes) without any visible reason like bad weather, bad traffic, etc. A few times my order was not even delivered - the courier would either not even take my order from the restaurant and „freeze” on the map for half an hour or deliver it to someone else instead of me. Once the delivery person supposedly indicated some other person’s phone number, so when I called them after my order was stated to be delivered I couldn’t even reach them. The support wasn’t very helpful in these situations - the conversation with the Bolt bot felt rather unpleasant. I haven’t had problems like that with other delivery apps.

Awful delivery service

Delivery quality level is just unacceptable I have made three orders recently and two of them were not delivered at all. The last one exceeded my level of patience - the order was not delivered but the courier has marked it as delivered. When I contact the support I realized that it was an AI and even when the person was involved it was almost on the same level - they were resisting to check stupid things like take a look around maybe courier is somewhere around or check you delivery address and finally call the courier yourself- great he just rejected a multiple calls. And the weird think the courier was really close before he disappeared. But the support is really bad as well - they proposed to return not money but credits to bolt accounts- it is even against Polish law. I have pointed that out and only after that they consented to return money to bank account. I don’t want any of their credits since I am not going to use their service never ever again.

Odpowiedź dewelopera ,

Hi Šuhajko, thank you for taking the time to share your experience, and we’re truly sorry to hear about the issues you faced with your recent orders. We understand how upsetting it is when deliveries don’t arrive as expected and when support doesn’t meet your needs. This certainly isn’t the experience we want for our customers. Your feedback has been noted and will be passed along to our support and operations teams for further review. We appreciate you bringing this to our attention and are sorry to see you go with such a negative impression.

Utterly Disgraceful Delivery Service and Non-Existent Support

Bolt Food is, without question, the worst food delivery service I’ve ever had the misfortune of using. Their delivery process is an absolute disgrace. My pizza was supposedly left outside the entrance of a large, multi-story, multi-entrance apartment building, right in front of people sitting on benches nearby. I only know this because the app showed a photo claiming the driver left it there. When we went to check, there was no pizza—none! It was either taken, misplaced, or never delivered at all, and we were left with nothing. This isn’t just negligence; it’s borderline theft. To make matters worse, their customer support is utterly useless. We tried multiple times to contact them for a refund, but they simply don’t care, offering no resolution or accountability. I’ve used many delivery apps, and none come close to this level of incompetence and disregard for customers. Bolt Food is a complete failure—save your money and avoid this app at all costs.

Odpowiedź dewelopera ,

Hello, we're truly sorry to hear about your experience. This isn't the level of service we aim to provide. We understand how frustrating it is not to receive your order, especially with no proper resolution. Please reach out via the in-app Help section so we can re-open the case and ensure it's reviewed thoroughly. Your feedback is being taken seriously.