Bolt Food 4+

I used this application a lot in the past - prices were very afordable and I used it to order lunch for myself most of the times. Unfortunatelly minimum order price is now 35 PLN, which is way to much to order food for a single person. Such rise can cause a strange situations, in which I want to order something from a restaurant which has a discount on theod menu, but after discount the order price is lower than 35 PLN. Now I recommend this app only for ordering food for at least 2 people. Also I would like to have more filters available when searching for a restaurant. Additionally I got a cold food last few orders - because drivers are collecting more than one meal, from different restaurants. About the customer service - I have a positive experience with them

- 1 star, you really have to do something with couriers. 1h delay is not accepteble for me

Bolt can easily can arrange an order, take a payment. But when order arrives incomplete they are refraining from solving the issue. If products are not delivered, they cannot deliver it again, as most probably it would cost them too much. If money is to be returned, they cannot return it to your personal account. You can get refund to your Bolt account and use it next time, you order. What if you won't?
In short. When problem occurs there is no will from Bolt to accept service mistakes and truly solve the issue.

We have ordered pizza, waited a long time for it to be prepared. We were super hungry and I was checking the order all the time. Finally driver picked up the order, I saw him moving, and after 5 min I receive notification, that order is delivered. I was shocked as distance from restaurant to my place is at least 25 min by bike! Definitely not 5!
So I mark down the company!!! And higher management on inability to do extra checks on couriers. Or to provide extra compensation for this kind of situations. Refund in this case is not a gratitude from the company, but an obligation. Furthermore they should consider giving a double refund, to somehow compensate the pain, of waiting for 1,5 hour for the food and never receive it. I really hope they see my review and make sure this things don’t happen again!