Bolt Food 4+

I used this application a lot in the past - prices were very afordable and I used it to order lunch for myself most of the times. Unfortunatelly minimum order price is now 35 PLN, which is way to much to order food for a single person. Such rise can cause a strange situations, in which I want to order something from a restaurant which has a discount on theod menu, but after discount the order price is lower than 35 PLN. Now I recommend this app only for ordering food for at least 2 people. Also I would like to have more filters available when searching for a restaurant. Additionally I got a cold food last few orders - because drivers are collecting more than one meal, from different restaurants. About the customer service - I have a positive experience with them

- 1 star, you really have to do something with couriers. 1h delay is not accepteble for me

Bolt is thinking that that are somewhere above the laws and regulations. Whenever you do not receive a complete and proper order you should be refunded for the whole service.

Not that Bolt is not offering that, they are (on the basis of their terms and regulations) refunding partial a month only to BOLT wallet that forces you to use this app once more.

Thankfully card issuers do not take that into consideration and every chargeback is won by the customer and I do receive my money every time BOLT fails to deliver acceptable level of service.

I received food after 1 hour 10 minutes where restaurant was just 700 metres away from my house. As per application I was suppose to receive it within 30 minutes. Because subway sandwiches doesn’t take much time to be prepared.

I contacted customer support. I reported that my sandwiches were so cold. Where I especially asked restaurant to make it hot.

And I received response after me notifying them any update about my issue after 1 hour customer support guy replied so rudely ‘did you receive order?’ I was like of course I did may be you didn’t noticed my previous messages.

It’s been now 9 hours no response yet!

Imagine I am a customer who orders everyday and they treat me like this.

Disappointed