De'Longhi COFFEE LINK 4+

Delonghi app review

I wish I could review this app for other interested users, but unfortunately the app’s compatibility with the espresso machine is an absolute joke. I’ve tasted coffees from the device which is good, but if you’re going for easiness and smartphone connectivity, I’d go for one of the German products on the market. They seem to be light years in advance off this app developer. It’s a shame that Delonghi doesn’t take that into account for their customers.

Getting worse after every update…

I always thought that new app releases should correct the existing malfunctions and not create new ones… I’m using Maestosa model, which offers two separate coffe bean containers. After the new version I can’t prepare coffee when one of these is empty… Are you serious? Do something with this app, or remove it from the store. It’s not supporting me as a user. I feel cheated.

Developer Response ,

Dear customer,
We are sorry for the inconvenience this may have caused.
We kindly invite you to:
1) Uninstall the app on your iPhone
2) Power off your iPhone; DO NOT RESET
3) Power your iPhone back on
4) Open the App Store
5) Reinstall and reopen the app
6) Enable Bluetooth permissions for this app
7) Search for your machine (please be aware this may take some time)
8) Select your machine
9) Enter pin.

If the problem persists, please contact us via our web form or to the phone number you will find in the "Customer Support" section of our website www.delonghi.com.
De'Longhi Customer Care

Works

It started to work but I was able to find my coffee machine on the 3rd try and was able to connect. Strangely after finding the screen goes blank with white background and after restarting the app I get the connecting screen.

Developer Response ,

Dear customer,
We are sorry for the inconvenience this may have caused.
We kindly invite you to:
1) Uninstall the app on your iPhone;
2) Open your App Store;
3) Reinstall the app;
4) Go to the connectivity settings of your machine and press the reset button;
5) Go again to the connectivity settings and re-enable the WiFi function;
6) Open the app and repeat the machine configuration.
If the problem persists, please contact us via our web form or to the phone number you will find in the "Support" section of our website www.delonghi.com.
De'Longhi Customer Care