There is a lot of bad reviews for this app, but I personally haven’t had much problems with it. The biggest issue was the logging in part; it would be nice to inform the user that they may not have an account registered when trying to reset the password. As to the collecting the package part, it went really smoothly. The app uses Bluetooth to connect, which is odd, but it worked in seconds. Overall, it’s really not as bad as the reviews make it seem to be.

Every time I'm heading towards DPD Pick-up machine with this app in hand ... It's an adventure. I can feel this thrill. You never know if this time you will not be able to login using perfectly fine password working in website version. Or maybe communication with pick-up machine will not work. Or app will hang each time it will try to load a map basically blocking you from sending a package. One is sure - there are no chances you will send your package smoothly. I have tried with few different (I love this thrill, can't help it, don't judge me) packages so far. Each time I'm surprised with new bugs... On top of old ones. Such a great way to ruin your opinion about one of the biggest logistic companies in Poland. DPD you can do better than that. Get yourself (or your software teams) together. I recommend to start simply by using this app yourself. Then you will quickly understand where 1.2 ranking in App store is coming from.

I was waiting for a parcel that I really wanted to receive, but because of the not very smart people who work in this company, I didn't receive anything. It showed me that on Monday I would receive my parcel, the whole day passed but I didn't receive anything, and on Tuesday, on Wednesday, I decided to call and clarify the problem, where they explained to me that there was a mistake, which was fixed and that on Thursday they would deliver my long-awaited parcel to me. On Thursday, I waited for half a day and also decided to call and find out what was happening with my parcel, where they answered me that by the end of the evening I would receive everything. Less than two hours later I received a message on my phone that my parcel had been sent back to the sender. Angry with all this, I called the info line again, where they told me that they don't know how this happened but they can't do anything anymore. You have very good service

First, super hard to navigate the app, not user friendly especially when you have troubles with the package, good luck how to report it and find how to contact the cs. Second, I just got wrong parcel, obviously someone in transfer center placed wrong sticker on it so it has my and others person name on the parcel. And I had to spend hours talking to their cs by phone then they sent me to email, several times different people “tried” to understand a simple mix up situation. As a cs lead I can tell, it’s not how cs is done, try to use your head while reading. And still I had to contact the store itself though it’s obviously the dpd transfer center mistake that in the middle of the route the parcel owner changes to different name and different city. I am surprised as for the 2 years of active usage, this happens the very first time. Btw the delivery guys are awesome, especially Tomasz in krakow, really good job!