FREENOW (dawniej mytaxi‪)‬ 4+

Hi, I have IPhone 12 mini & currently live in Łódź, Poland. I had this issue for a month now that I cannot use an app, because once it loads I’m unable to click any of elements like input or buttons. I’m mentioning my city because I have been visiting my family abroad recently, uninstalled app with cache and it seemed to work normally (and it had additional features due to region differences), but once I returned home it was stuck all over again :/

Hi A’Rat, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?

Yesterday I had this situation: I wanted to order a taxi, but my apple payment was declined two times, so I’ve decided to use another taxi company. After 20min I’ve received a phonecall from the driver, that he’s waiting for me???? I’ve opened the app and it turned out that in fact the ride is on. BUT I COULDNT DELETE IT (?). I said the driver that its an error and he deleted it finally, BUT the money disappeared from my bank account. But the best part of the story is that it WAS NOT the first time. I had exactly the same situation few months ago. I hope the company will solve the problem and I’ll get my money back, and I really hope that someone will solve this issue because this is serious bug in the app and it’s really annoying.

Hello, thank you for your review. We are sorry to hear that your experience with FREE NOW was negative. We would like to verify your experience, so please send us your details from the address you registered the service with (e.g. via the form: https://support.free-now.com/hc/pl/requests/new)
 Best regards, FREE NOW team

I have to say I am very disappointed with this app. i had to pay for a trip that was canceled by the driver, he didn't arrive at the exact destination that i booked, he made me go look for him and then my trip was canceled with the excuse of waiting for me for a long time, Passengers have no duty to find the driver, except in special cases. So the driver is a professional scammer who just sits back and doesn't have to work but still makes money. The customer service specialist is not professional. I have been using this app for 3 years and this is the first time I feel that this app should not be used. I also advise you not to use this app because now there are not only Polish people working as drivers, but also some people from other countries who come to live and take this job but do not know the way, even using Google maps.

Hi Vanessabui, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?