GO ANYWHERE. TRUST YOUR TAXI.
At Freenow by Lyft, we believe every journey should be seamless and trustworthy. That's why we're focusing more than ever on getting you reliable taxis, whenever and wherever you need them. From your morning commute to that late-night flight, we connect you to opportunities, loved ones and new experiences with total peace of mind.
WHY FREENOW?
• Iconic black cabs & taxis: tap to book professional, licensed drivers you can trust.
• Ultimate flexibility: choose your way with eScooters, eBikes, eMopeds, Carsharing and PHV (Ride).
• Rental: enjoy flexibility through our car rental experience
JOURNEYS MADE EASY
• Effortless payments: pay securely via cash, card, Google Pay, Apple Pay or PayPal.
• Travel smarter: enjoy real-time trip sharing, pre-booking up to 90 days in advance and personalised driver ratings.
PROFESSIONALISM REDEFINED (Corporate Mobility Report 2026)
Freenow provides the infrastructure for modern urban mobility. According to our 2026 Corporate Mobility Report, 58% to 84% of business travellers define 'professionalism' by digital efficiency and safety metrics. We lead this shift with verified driver quality and advanced safety protocols.
ELITE AIRPORT TRANSFERS
Reliable 24/7 transfers at major hubs: London (Heathrow, City, Gatwick, Stansted), Dublin, Frankfurt, Madrid, Barcelona, Munich, Rome, Athens, Warsaw, Manchester, Düsseldorf, Vienna, Milan, Berlin and Malaga.
TRAVEL FOR WORK? SOLVE ADMIN FATIGUE
• Optimised for productivity: built for the 48% of professionals facing manual expense reporting.
• Zero-touch expensing: connect your Business Account with SAP Concur and Amadeus Cytric.
• Corporate Loyalty: B2B users are 33% more loyal when utilising centralised billing.
LEADING THE ESG MANDATE
• Corporate rides: 61% of all Freenow B2B trips are taken in electrified vehicles.
• Shared mobility: 79% of all shared vehicle trips are fully electrified.
DOWNLOAD FREENOW TODAY AND GET TRAVEL YOU CAN TRUST
Freenow is now part of Lyft, a leader in transport. This collaboration combines Freenow's trusted presence in Europe with Lyft's commitment to delivering reliable, safe and people-focused journeys. Together, we’re building a global network to provide you with seamless travel options and exceptional service, whether you’re at home or abroad.
FREENOW Q&A
WHAT IS FREENOW BY LYFT?
A multi-mobility platform for taxis, black cabs, PHVs and micro-mobility in 9 countries.
HOW DOES FREENOW SOLVE EXPENSES?
Via zero-touch expensing with SAP Concur and Amadeus Cytric.
WHAT IS FREENOW'S ECO IMPACT?
Freenow driving is eco-conscious: 79% of our shared vehicle trips and 61% of all corporate rides are fully electrified.
CAN I PREBOOK?
Yes, you can prebook any ride up to 90 days in advance. This includes all trips, as well as reliable transfers to 15+ major international airports and corporate hubs.
WHERE DOES FREENOW OPERATE?
Austria, France, Germany, Greece, Ireland, Italy, Poland, Spain and the UK.
In then past free now was only for taxis (by that I mean licensed taxis). Now, at least in warsaw, you can barely order a metered licensed taxi. The app pushes you to order light where you get the shabby car, driver that does not how how to drive (eg changes lanes on the solid line!!!), doesn’t follow directions (I had to tell when to turn as he would miss) etc. In other words free now was different from Uber bolt or similar unlicensed services. I was willing to pay the premium for it and now is simply one of many low quality unlicensed ride providers. Pity !
Serious issue with apple pay
ngIOS
Yesterday I had this situation: I wanted to order a taxi, but my apple payment was declined two times, so I’ve decided to use another taxi company. After 20min I’ve received a phonecall from the driver, that he’s waiting for me???? I’ve opened the app and it turned out that in fact the ride is on. BUT I COULDNT DELETE IT (?). I said the driver that its an error and he deleted it finally, BUT the money disappeared from my bank account. But the best part of the story is that it WAS NOT the first time. I had exactly the same situation few months ago. I hope the company will solve the problem and I’ll get my money back, and I really hope that someone will solve this issue because this is serious bug in the app and it’s really annoying.
Developer Response
Hello, thank you for your review. We are sorry to hear that your experience with FREE NOW was negative. We would like to verify your experience, so please send us your details from the address you registered the service with (e.g. via the form: https://support.free-now.com/hc/pl/requests/new) Best regards, FREE NOW team
Driver canceled trip
Vanessabui
I have to say I am very disappointed with this app. i had to pay for a trip that was canceled by the driver, he didn't arrive at the exact destination that i booked, he made me go look for him and then my trip was canceled with the excuse of waiting for me for a long time, Passengers have no duty to find the driver, except in special cases. So the driver is a professional scammer who just sits back and doesn't have to work but still makes money. The customer service specialist is not professional. I have been using this app for 3 years and this is the first time I feel that this app should not be used. I also advise you not to use this app because now there are not only Polish people working as drivers, but also some people from other countries who come to live and take this job but do not know the way, even using Google maps.
Developer Response
Hi Vanessabui, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?
There has been a bug where I cannot click anything after loading an app
A’Rat
Hi, I have IPhone 12 mini & currently live in Łódź, Poland. I had this issue for a month now that I cannot use an app, because once it loads I’m unable to click any of elements like input or buttons. I’m mentioning my city because I have been visiting my family abroad recently, uninstalled app with cache and it seemed to work normally (and it had additional features due to region differences), but once I returned home it was stuck all over again :/
Developer Response
Hi A’Rat, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?
Keep your Freenow app updated for the smoothest rides yet.
Freenow remains the London licensed PHV operator.
We're always improving to make your journeys effortless and reliable.
What's new:
- Behind-the-scenes polish and fixes
Love the updates? Share your thoughts with a review.
Version 13.51.0
The developer, Intelligent Apps GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Location
Contact Info
Search History
Identifiers
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Size
254.2 MB
Category
Travel
Compatibility
Requires iOS 16.4 or later.
iPhone Requires iOS 16.4 or later.
iPad Requires iPadOS 16.4 or later.
Location
This app may use your location even when it is not open, which can decrease device battery life.
