Medicover OnLine 12+

Test results, scheduling a visit is really good, esp. with Touch ID. There are few areas to improve though:
1. E-visit through a web view is a huge no-no. How I’m suppose to wait 30 minutes in queue to get a chance to chat with doctor and keep the app constantly open? Sorry, but no, but then this breaks my wait in queue so this option doesn’t work at all

2. Paying for a visit through app. If I can confirm my presence register for a visit, then paying in the app would be also helpful.

I wanted to get a simple thing, which is a paper for having my blood test done. I enterem the panel for a chat with a doctor at 9:00 a.m. sharp (on 8th March the chat was only available between 9:00 and 12:00). After I typer in the important information, the app wanted me to wait butik the connection with a doctor is established. I was waiting for 3 hours!… and bobowy responded. In the kwantowe, in the app Windows I could see the changing waiting time. Initially it said „0” but I wasn’t connected to anyone. Then, I refreshed my inquiry and I got info that I need to wait approx. 60 minutes. Do I patiently waited. After 11:00 (not to mention that between 9:00 and 11:00 there is more that 60 minutes) I swą that the waiting time got changed to 37 and then to 25 minutes. But until 12:00 p.m. still bobowy responded. I could wait like this till my death…
12:05 I decided to refresh again. What happened? The chat was no longer available because the time window was exceeded.
That’s how Medicover treats people and the money they pay to naively think that they would get an appointment within the subscription.

A very poor app compared to competition, especially when using multiple accounts (own + kids’ ones):

1. Only one account can have Face ID enabled. The others require entering a password every single time.

2. The Face ID-enabled account is logged in automatically without me clicking anything. If I want to get to a kid’s account, I need to be quick or I need to log out of my own account first.

3. Synchronizing visits with a calendar doesn’t work for secondary accounts. You can enable it, but it disables itself automatically. After reinstalling the app, even syncing the primary account stopped working - if I enable calendar access in iOS settings, it asks me about the calendar to sync to in a loop; the app is unusable then.

4. You can’t use the app without a paid account. This means no scheduling of paid visits, no looking at availability before the contract goes into effect, no access after the contract expires.

5. Just now, the app went into an infinite loop verifying my Face ID. I couldn’t do anything - killing an app, restarting the phone didn’t change anything. I reinstalled the app - even that didn’t help! I had to completely disable Face ID.

Everything above works just fine in the app of one of the main competitors of Medicover.

Invest more into the app, it’s one of your core products! There’s no excuse for doing such a poor job here.