Medicover OnLine 12+

Good, but some areas needs major improvements

Test results, scheduling a visit is really good, esp. with Touch ID. There are few areas to improve though:
1. E-visit through a web view is a huge no-no. How I’m suppose to wait 30 minutes in queue to get a chance to chat with doctor and keep the app constantly open? Sorry, but no, but then this breaks my wait in queue so this option doesn’t work at all

2. Paying for a visit through app. If I can confirm my presence register for a visit, then paying in the app would be also helpful.

No doctors on chat available for hours!

I wanted to get a simple thing, which is a paper for having my blood test done. I enterem the panel for a chat with a doctor at 9:00 a.m. sharp (on 8th March the chat was only available between 9:00 and 12:00). After I typer in the important information, the app wanted me to wait butik the connection with a doctor is established. I was waiting for 3 hours!… and bobowy responded. In the kwantowe, in the app Windows I could see the changing waiting time. Initially it said „0” but I wasn’t connected to anyone. Then, I refreshed my inquiry and I got info that I need to wait approx. 60 minutes. Do I patiently waited. After 11:00 (not to mention that between 9:00 and 11:00 there is more that 60 minutes) I swą that the waiting time got changed to 37 and then to 25 minutes. But until 12:00 p.m. still bobowy responded. I could wait like this till my death…
12:05 I decided to refresh again. What happened? The chat was no longer available because the time window was exceeded.
That’s how Medicover treats people and the money they pay to naively think that they would get an appointment within the subscription.

Good, but there is a problem

The application works just fine, but, today I noticed that there were no dates available for flu vaccinations, which seemed to me odd, as my girlfriend had just booked it the day before.
So, I changed the application’s language to polish, and here I could see many dates available. I asked a friend of mine to try the same, and he confirmed what I saw.
Seems to me this needs to be addressed, the language should be a filter to be decided in the moment of scheduling a visit, and not something to be changed at application level, anytime I have to book a visit.

Odpowiedź dewelopera ,

Thank you for your feedback. In the English version of the application, only appointments with English-speaking doctors are displayed by default. If after searching for appointments there are no available dates, you can change the doctor's language from 'English' to 'Any' by selecting the filter icon in the upper right corner. Then all appointment dates should be visible.