PostNord - Track your parcels 4+

Bra leverantör😁

I had a very bad experience, awaiting for my package for more then a month, then at the day when it supposed to arrive I checked the status again. To my surprise it showed that there was some kind of mistake with the address at the package (no proof of that either) and my parcel’s status changed to „return to sender”. After contacting the customer service I learned that there is nothing that they can do, since they are unable to contact their postman, therefore there was nothing they could do to help me resolve that matter. They advice was „ to wait until my package returns to sender (can take up to another month) and then contact them about the issue” which in my opinion shows how useless the customer service is and the poor condition of the procedures at the company, since they dont even require any form of contact with drivers or proofs of decisions made by them.

This app is lacking critical feature for customers, what practically makes it useless for sending. Useful only for receiving. Still unable to trace packets from abroad.