Revolut - Mobile Finance 4+

Source of Funds

I am a customer of Revolut for almost 2 years. I wanted to join Revolut for good and close my normal bank account but something happened. There was more money going through Revolut and all of a sudden Revout is asking me for source of funds. This is not unusual so I send over my details with bank statement and etc. Then Revolut asked me for source of funds from my parents who send me some funds to my account. This is very unprofessional. How can someone asks me about funds from my parents of friends? This is insane and frustrating. The dispute is still going on and I am planning to close the account as i am blocked and on the chat every person (live agent) is asking me the same questions again... If this is the future for Online banking than definetly not with Revolut. I wrote also to complaints at Revolut but they do not really care and answer after a couple of days. Think twice before you move to Revolut for good. For some currency exchange and payments abroad it is ok, but that’s it...

Worse than a year ago

The application was perfect a year ago. It’s updated constantly, but in the last months there is something wrong with its development… Suddenly, many annoying bugs occur, some features with main view personalization are gone. I don’t know why groups were moved twice in the menu last time. Now it is the worst option. It is mixed with last transactions, so you can loose it and need to scroll to find them. Riddiculous change. Groups have now no separate menu. And refresh of a group is now a disaster. It was working perfect, now you have to wait until it refreshes by itself and no spinning wheel or progress bar is showing, so you don’t know if you see the lastest data. Paying in the group is also worse, there are added unnecessary buttons and default button is marking group as payed without actually paying, so it is very easy to be confused and make a mistake. The popup about moving groups is showing everytime I open the app from notification. It is veeeery annoying, because it slows down the whole app and I have to close the popup and everything takes much more time. Apart from groups, the app tends to freeze at random, crashes at random. Service outages is common. I am upset how the good app changed in the last year.

EDIT: please don’t suggest using live chat in your app, because it does not work. I wanted to use it once and I waited for a response 1-3 days and my problem was finally solved after about 2 months!

Developer Response ,

Hi there! The feedback you provided and shared with us is deeply appreciated, so we can work on improving our service and make sure we give the best service available. Here at Revolut, we’re always trying to streamline our procedures and processes to improve the experience for our users. In case you face any issues with the app, please let us know via the app. To start a new chat, please go to the Profile section -> help -> scroll down, tap on "new chat" -> type in "live agent".

5 stars app

I absolutely love Revolut. I started to use it when I was in Italy, a friend of mine, recommended it to me, because due to lack of resident registration, I couldn’t open a bank in Italy. Even if I was legally working there, they still didn’t want to let me to open a bank account and then all of a sudden my friend told me that I should download Revolut in the beginning I was confused and I thought that putting my salary on an app and not in the bank is not very responsible but I decided to give it a try and since then I couldn’t stop using. The things that I love about Revolut is that they are always there for you. If you have any issue the customer support answers very quickly and they always solve your problems. Also, the fact that you can exchange currencies inside the app is amazing especially when your salary comes in British pounds, and you need to pay in euros.