Toca Boca World 4+

Overall, I think toca world is such a cool game and it’s got endless possibilities when it comes to roleplays & stories, however I have been facing some issues recently. I’m 12, and I’ve been playing toca world for years now, and I haven’t had any problems with any of the games until about two years ago. I was playing the game, finishing to decorate my house, that I have worked on for AGES, and I was about to finish, when the game kicked me out. I didn’t think it was going to be a big deal, but when I got back into the game, I discovered that all my houses have reset & I have lost all my gifts. It’s just like the reset button in the game clicked itself.
I was sad for a while, but then I re-built all my homes, and started collecting gifts again. However, after a while, this has happened again. I obviously re-did the whole world again, but then it reset again. At that time, I was furious, because I seriously loved the Sanrio items, that were available at that time, and I also had the modern mansion just finished.
I have seen other people on the internet also face that problem, and I was just hoping that you could do anything about that.
My world reset again just now, and I just had to write this.
Is there a way you could bring back everything I have lost right now?
Thank you.

Hi there 👋 We're really sorry to hear that you are having issues with the app! Please contact our support team at https://tocaboca.com/help/ and scroll down to choose “Contact Us” and provide as much info as you can about your device so we can look into this further 🕵️‍♀️ ✨ Toca Boca ✨

Alright so... I want to start off with that I enjoy this game but... Everytime I see these furniture packs- Eh. It's not expensive, but there's a problem with it. I once got the hospital when I was younger, and after purchasing it and clicking to build it nothing happened... I've waited for around 10 minutes and finally got it. I don't know is that the device or the game? But I don't want to buy any more paid stuff in the game... Suggestion: it would be fun if they added log-in rewards. like after a month of logging in you get a nice armchair or something. But of course... Okay, I understand you need money but why making everything paid? You can still make nice rooms but houses... I coud cry myself to sleep because I don't have any houses or funiture that's paid. Well, for now I'll just take a break, maybe that'll make me happier.. The only thing that rescues me is the post thingie. It has so much decorations you can take! speaking about decors... I have only 1 room full (the kid room) of decors and they tell me I have a full house when the other rooms are empty? this is frustrating... I spent a whole hour or even two just to decorate the kid room with every colorful thing to get for free... I'm just not feeling it anymore.

Hi there 👋 We’re glad you love the game and appreciate your support! Your feedback on new locations and glitches is valuable, thank you for your input! Please contact our support team with a detailed description of your issues in the app at https://tocaboca.com/help/ and scroll down to choose “Contact Us” and provide as much info as you can about your device so we can look into this further 🕵️‍♀️ ✨ Toca Boca ✨