Uber Eats: dostawa jedzenia 12+

good evening. I recently placed an order, but the courier did not bring it to me, the company canceled the order and debited my card. Immediately after this incident, I decided to write to the support service to return my funds, firstly, the receipt that came after canceling the order was for PLN 0.00, secondly, when I contacted the support service, I was told that the funds would be returned over the course of 3-5 days, 9 calendar days have passed since then, but no one has returned the Megi funds. I decided to contact UBerEats customer service again, to which I received the answer "Unfortunately, as explained before, we cannot make a refund as it was placed more than 48 hours ago." This is how they breed customers who are waiting for a refund. thanks for listening

Uber Eats is definitely the worst delivery app I ever used. I made an order in Warsaw/Poland, courier didn’t show up on time, I went to the bathroom for the moment, when I got out, my phone was saying I had 2 missing calls 5 min ago, I started to call the number back but it was saying that I can’t do this, the number didn’t accept incoming calls, after 10 min I received an information that courier tried to reach me but I didn’t respond that is why the order was not delivered and they wouldn’t make a refund ? What???? It’s in the general policy of Uber Eats that the courier is obligated to try to call the Client within 7 min after reaching the place. In my case he was late and then tried to call me 2 times in 1 min and then decided to leave ???? Moreover, I tried to call back in 5 minutes after not responding and I couldn’t do this? After this case I started looking for an information and it turned out that I was not the first one who had such experience. This is just normal for Uber. So I just had an opportunity to take part in some charity program and buy a coffee for a courier. Avoid this app! There are way more better than that.

The worst. In any aspect. It’s really tricky, hella confusing and causes many issues for a client. Changing method of payment is literally impossible when you collect your order - I couldn’t change it before I handed my cash to the delivery man and must come back to give my cash back and I had to repay online, where it was delivered long long long time after due. I was placing an order before 7 pm, like really earlier and then the app showed something before I could get to the summary and look at everything, and it wanted my money from bank I refused and I thought it was cancelled. 2 hours later I have a knocking on my door, a ringing from my phone and messages that the food is waiting… so thank you for spending my hard earned money on food I didn’t want, for the waste it caused. Just because the order placed itself and I feel really dumb right now, because it’s not the first time that I’m ordering something, but it’s another time I have issues with this app. And this time it costs me a lot of money, my dignity (xd) and a waste of food.