Joompay 4+

Opened a chargeback because I received only half of what I bought. Without any proof of delivery for the full order they sided with the merchant. I’ve never seen this with any other credit card provider. They completely ignored their client to benefit a merchant.

According to Visa rules, hotels and car rentals may keep your payment authorized for up to 30 days until they collect your money or cancel the payment. Other merchants release the funds shortly. If you faced a delay with such payment please let us know at backoffice@joompay.com so we help you.

Joompay sent me a card and a letter stating that I can top it up using the link. When I discovered that it was impossible to make any payment links, I asked why they send the first letter with a feature that does not exist. They said: "oh yes, we finally read the letter that we send to clients ourselves and what is written there does not work, sorry dude." Okay, I made a top up in a different way, then used it to buy in the store to check that everything works. But after that, a new surprise - they decided to check my data, as if there was not enough data for which they issued a card to me. Ok, I don't mind checking, no problem. But a day later they told me that I did not pass the verification and my account was blocked. Okay, it's up to you if I'm not the right client for you. But come on guys, now give me back my money. But to this they say: "Any remaining funds will be held in case they are subject to third-party claims". Guys, are you serious? You took my money and after that, under the pretext that I didn’t suit you, you just decided to keep it for yourself? I do not like this game! Refund my money immediately!!

We are sorry if we didn't meet your expectations. We do our best to keep our users informed about the latest Joompay App updates. Also, as a regulated financial institution we need to follow certain procedures with regards to users' identity verification. If you believe you have faced any unfair situation that may relate to us please contact us at backoffice@joompay.com.

Hello all potential clients / users. Do not waste a single minute if your time to try register and use services of Joompay company. I was blocked even before finished registration and my real identity verified. I want to give hard feedback to company that this is not customer oriented approach. If you consider this as standard in 2022 I feel as necessary to write this very negative feedback. Last kiss was nonsense answer from support before I decided to write this negative review

2022/11/11 received developer answer. Facts: My concerns not addressed. Digitally onboarding process terminated before ANY relevant information entered. App badly designed with no correction, digital onboarding process has ZERO support

We are sorry to hear that! We are a regulated financial institution and we always act in accordance with our terms of use. Also, we always care about our users and help them as much as possible. At the same time, there may be certain cases when we can no longer provide our services to a user. Please contact us at backoffice@joompay.com so we can check if we can help you.