Zaask 4+

Lookout for frauds

The platform has no way to guarantee the professionals are indeed qualified for the jobs they pick up or are hired for. So if you’re not in luck, you’ll end up like me, who hired someone that had 4,6 stars for 11 jobs done there, but had no idea of what he was doing (corrections of the work he done with plumbing, electricity and tiles had to be redone) and stopped showing up with some money paid upfront for materials he was supposedly buying.
Also, they have a sort of “conflict management” solution when things go bad that is basically just sharing the conditions the profissional will be returning your money. In my case, they actually proposed that I would remove the bad review I had given him so he would return the money. So you can’t even trust the reviews you have there, as it might be the case that the bad ones got erased.

Resposta do programador ,

We're sorry that the experience with this professional has not been positive. Our intention was always to help throughout the process and this assessment does not reflect the whole situation.

On the one hand, Zaask customers choose the professionals they hire, having access to various options and all the information available in their profile, but they can also request for references or documents before hiring.

On the other hand, the evaluation system is reliable and the evaluation you gave to this professional has not been changed or eliminated by our team. The professional did not complete the work because he alleged health problems and, through Zaask's mediation process, an attempt was made to reach an agreement between both parties. It was the client herself who changed her evaluation. When the professional missed the first estimated payment date and the client informed us, we blocked the professional and helped the client make a complaint to the authorities, as provided in the mediation process.

Como App vale zero

O serviço Zaask é óptimo. Já a App, vale zero!

Resposta do programador ,

Boa Tarde,
Esta aplicação é uma primeira versão, existe somente para poder aceder directamente à Zaask sem ter de recorrer a um browser web, facilitando assim a navegação e poupando cliques desnecessários. Queremos ainda que, através das notificações, consiga mais rapidamente realizar o seu projecto pessoal. Já temos planeadas novas versões. Pedimos desculpa por não termos ido ao encontro das suas expectativas, mas prometemos que, no futuro, poderá contar com uma experiência muito mais intuitiva.
Obrigada,
Equipa Zaask

Gosto muito.

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