BaladiExpress: Grocery & Food 4+

Prior to application update everything was running smoothly, order was not taking much time to deliver (within half an hour) now after application update order take hours and you need to call and remind of your order, it’s no more express, it’s very slow, in this way I think the very good reputation you got it , will be lost
New update took place before 2 weeks and still not improved. Good luck

Hi, we are sorry that you faced an issue. Could you please share your contact details with us on marketing@baladiexpress.com so that we can get in touch with you and resolve the issue. You can even reach out to us on our customer service number 8006000 and we would be happy to assist you.

خدمة ممتازة وتعامل محترم من الموظفين عالتلفون وبحاولوا جهدهم يساعدوك في حالة عدم توفر شي مطلوب. طلبت اكثر من مرة ونادر ما يكون شيء معروض على التطبيق غير متوفر. الاسعار جيدة والتوصيل مجاني وسريع جداً ومتوفر ٢٤ ساعة.
التطبيق فيه مشاكل بسيطة من ناحية الشكل ولكن فعال وسريع وخاصية البحث فيه جيدة جداً، كلمتهم عن الموضوع ووعدوني انه في تحسينات على الشكل قريبا.

Great service and nice staff. The app design isn't the best in terms of aesthetics, but it is pretty effective especially the search function. They have a very wide collection on the their app, and the order is prepared and delivered very quickly. It is also 24/7 home delivery which is amazing to me! Several grocery stores has 24 hrs delivery but none of them will have as wide selection or as fresh veggies/fruits if you order late in the day.

Hello! Thank you for taking the time to write this feedback! We continuously do our best to provide the best shopping experience that our customers deserve! Thank you for choosing Baladi Express.
مرحبًا! شكرًا لك على الوقت الذي قضيته في كتابة هذا التعليق! نحن نبذل قصارى جهودنا باستمرار لتقديم أفضل تجربة تسوّق يستحقها عملاؤنا! شكرا لاختيارك بلدي إكسبرس.

This is a terrible app and I’ll explain why on 19 December 2023 I placed an order it’s the shop called Goga Store it’s an electronic store. I saw a mouse and keyboard it was wireless and white. They were selling it for 7qr then I purchased it. I received a phone call after 10 minutes saying sorry sir. This is out of stock and I need it for a friend birthday. I said OK I’ll wait. They said tomorrow it will be here I placed an order the day after they said sorry sir inventory we don’t have in stock I say OK even though I missed a present for my friends birthday and I feel sad for him the third day I call they say we don’t have it I get mad I tried calling the store and they won’t answer me today I ordered it they say sorry again we have inventory. This isn’t my problem. And if I don’t recieve what I ordered there will be bigger problems

Hello Kenan! We are sorry that you faced an issue. Please share your contact details with us on any of our pages on social media platforms
so we can contact you and resolve the issue as soon as possible. Thank you for being so patient