Qatar Airways ‪٤+‬

I would like to take this Opportunity to thank Qatar airways for all what they are doing to make our travel easy and smooth with all safety requirement they did a great job during the pandemic with all solution to linked people with their family around the world this application it’s very easy & helpful , I don’t need to go to their office at all only I can just use this application to organize My trip

I would like to provide feedback about your QR app, which sometimes displays inaccurate information. Many loyal Qatar Airways customers select flights based on their trust in the airline, only to be surprised by changes in operators. While I understand that airlines have the authority to modify flights, fleets, and operators, it is disappointing and seems disrespectful when Qatar Airways takes advantage of these terms and conditions. This behavior is entirely unacceptable and unexpected from such a reputable company.

I have paid change penalty and service change and has to select a odd time slot because this app shows wrong information that flight will operate by Qatar Airways. My concern I suppose to know which i am selecting that information are correct not give surprise few days before of travel that Operator changed. It’s very disappointing from Qatar Airways.

I booked and paid extra luggage of 10kgs. online and paid 370Qr. but upon reaching at the checkin , I was discriminated and told that the provision is for US citizens only while not stated at the website. I paid a fresh of over 700Qr. The leaders were very rude to listen to me. That made my entire journey hectic.
However, I launched a complain in the customer care email but I was told that they cannot refund me back my money that I used online. For God’s sake I had a receipt but they ignored.

I’m traveling again this time on 16th July 2023. I hope all goes well. Respect to customers should be primary focus. I do regret that day to date.